Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our front desk team, checking guests in and out while promoting our luxury offerings.
- Company: Be part of a bespoke, independent hotel in a vibrant Somerset town with a fine dining restaurant.
- Benefits: Enjoy competitive hourly rates, potential for growth, and exposure to various hotel departments.
- Why this job: Experience a dynamic role with diverse tasks and the chance to impact guest experiences positively.
- Qualifications: Customer service skills are essential; hotel software experience is a plus but not required.
- Other info: Perfect for recent graduates eager to kickstart their career in hospitality.
This is a great opportunity to join a bespoke, independent hotel in a pivotal front desk role. Located in a busy Somerset town, this is a luxury hotel with a fine dining restaurant. My client is looking for a Receptionist to join the team on the busy front desk. This is an extremely varied role, not two days will be the same, but duties will include:
- Checking guests in and out of the Hotel, and promoting all we have to offer
- Dealing with guest queries, and taking reservations for the hotel and restaurant
- Processing the daily banking and ensuring all data is inputted accurately
- General hotel admin whilst on shift
- Liaising with the duty managers, housekeepers and front of house staff to ensure a smooth and efficient service
- Longer term opportunity to support the revenue management, marketing and social media function
To succeed in this role, you will need to be able to work efficiently in a fast-paced environment. You will have excellent levels of customer service and demonstrate a good attention to detail. IT skills and experience of previous hotel software would be advantageous but not essential. This role could suit a recent hotel/tourism graduate looking to join a quality focused hotel and gain exposure and opportunity across other departments. This role attracts an hourly rate dependent on experience and other company benefits.
Receptionist employer: TTW Recruitment
Contact Detail:
TTW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the ins and outs of the hotel, including its amenities and dining options, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since this role is all about interacting with guests, consider role-playing different scenarios with friends or family to enhance your ability to handle queries and complaints effectively.
✨Tip Number 3
Brush up on your IT skills. While previous experience with hotel software isn't essential, being comfortable with basic computer applications and learning new systems quickly will set you apart from other candidates.
✨Tip Number 4
Network within the hospitality industry. Attend local events or join online forums related to hotel management to connect with professionals who can provide insights and possibly refer you to opportunities at hotels like ours.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the job description, such as attention to detail and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you are interested in this specific hotel and how your skills can contribute to their team. Be sure to address the varied nature of the role and your adaptability.
Highlight Relevant Skills: In your application, clearly outline any IT skills or experience with hotel software, even if it's not essential. If you have experience dealing with guest queries or managing reservations, make sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at TTW Recruitment
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and provide examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Attention to Detail
This role requires accuracy in processing bookings and managing data. Be prepared to discuss how you ensure attention to detail in your work, perhaps by sharing specific instances where this skill has benefited your previous roles.
✨Familiarise Yourself with Hotel Operations
Research the hotel and its services before the interview. Understanding the hotel's offerings will allow you to speak confidently about how you can promote them to guests and contribute to a smooth operation.
✨Prepare for Fast-Paced Scenarios
Since the role is in a busy environment, think of examples from your past experiences where you've successfully managed multiple tasks under pressure. This will demonstrate your ability to thrive in a fast-paced setting.
