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- Tasks: Join our front desk team, checking guests in and out while promoting our luxury offerings.
- Company: Be part of a bespoke, independent hotel in a vibrant Somerset town with a fine dining restaurant.
- Benefits: Enjoy competitive pay, potential for growth, and exposure to various hotel departments.
- Why this job: Experience a dynamic role where no two days are the same, enhancing your customer service skills.
- Qualifications: Ideal for recent hotel/tourism graduates; previous experience is a plus but not essential.
- Other info: Opportunity to support marketing and social media functions in the long term.
This is a great opportunity to join a bespoke, independent hotel in a pivotal front desk role. Located in a busy Somerset town, this is a luxury hotel with a fine dining restaurant. My client is looking for a Receptionist to join the team on the busy front desk. This is an extremely varied role, not two days will be the same, but duties will include:
- Checking guests in and out of the Hotel, and promoting all we have to offer
- Dealing with guest queries, and taking reservations for the hotel and restaurant
- Processing the daily banking and ensuring all data is inputted accurately
- General hotel admin whilst on shift
- Liaising with the duty managers, housekeepers and front of house staff to ensure a smooth and efficient service
- Longer term opportunity to support the revenue management, marketing and social media function
To succeed in this role, you will need to be able to work efficiently in a fast-paced environment. You will have excellent levels of customer service and demonstrate a good attention to detail. IT skills and experience of previous hotel software would be advantageous but not essential. This role could suit a recent hotel/tourism graduate looking to join a quality focused hotel and gain exposure and opportunity across other departments. This role attracts an hourly rate dependent on experience and other company benefits.
Contact Detail:
TTW Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its offerings. Knowing the ins and outs of the hotel, including its amenities and dining options, will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about interacting with guests, practice handling various scenarios, such as dealing with complaints or special requests, to show that you can maintain a positive attitude under pressure.
✨Tip Number 3
Network within the hospitality industry. Attend local events or join online groups related to hotel management to connect with professionals who might provide insights or even refer you to opportunities at our hotel.
✨Tip Number 4
Demonstrate your adaptability. Since no two days will be the same, be prepared to discuss examples from your past experiences where you've successfully handled unexpected challenges or changes in a fast-paced environment.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the job description, such as attention to detail and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention why you are interested in this specific hotel and how your skills can contribute to their team. Be sure to address the varied nature of the role and your adaptability.
Highlight Relevant Skills: In your application, clearly outline any IT skills or experience with hotel software, even if it's not essential. If you have experience dealing with guest queries or managing reservations, make sure to include those examples.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at TTW Recruitment
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for guests. Make sure to highlight your previous customer service experience and provide examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Attention to Detail
This role requires accuracy in processing bookings and managing data. Be prepared to discuss how you ensure attention to detail in your work, perhaps by sharing specific instances where this skill has been crucial.
✨Familiarise Yourself with Hotel Operations
Research the hotel and its services before the interview. Understanding their offerings will allow you to speak confidently about how you can promote them and enhance the guest experience.
✨Prepare for Fast-Paced Scenarios
Since the role is in a busy environment, think of examples from your past experiences where you've successfully managed multiple tasks under pressure. This will show your potential employer that you're ready for the challenges of the job.
