Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise in-room dining operations and ensure guests receive exceptional service.
- Company: Join Rocco Forte Hotels, a luxury brand known for its unique hospitality and rich history.
- Benefits: Enjoy discounts on hotels, meals, spa treatments, and access to extensive training opportunities.
- Why this job: Be part of a passionate team in a prestigious hotel, delivering memorable experiences to guests.
- Qualifications: Looking for enthusiastic individuals with strong communication skills and a passion for service excellence.
- Other info: Experience a supportive family culture and numerous social activities while growing your career.
The predicted salary is between 28800 - 43200 £ per year.
Our hotel The Balmoral is located at Edinburgh's most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel's majestic clock defines the city's skyline, and since we opened in 1902, it has run three minutes fast to ensure our guests never miss their train.
Your key responsibilities:
- Oversee and support the daily operations ensuring each guest is genuinely welcomed and pampered during their visit.
- Deliver discreet, understated, tailored, and timely service whilst sharing your knowledge and best practice with the team.
- Remain focused on delivering excellence and seeking feedback from guests.
- Be knowledgeable of the hotel and our products and actively seek opportunities to promote them.
- Communicate regularly on the progress of tasks and consistently deliver on time to an excellent standard.
- Support the training and the development of the team.
Who we are looking for:
- High personal and professional standards.
- Excellent communication skills with colleagues and guests.
- Good practical knowledge of the role and product.
- Enthusiasm for learning and personal growth.
- A passion for delivering service excellence.
- Genuine pride in their work.
- Lead by example.
- Team spirit and trustworthiness.
Why working with us:
- Discounted rates across our collection of iconic hotels.
- Extensive learning and development opportunities.
- Meals on duty, laundry of uniforms.
- Social activities and events.
- Recognition programs.
- Annual awards.
- Occupational Pension Scheme.
- 50% discount on food and beverages.
- 25% discount on Spa Treatments.
- 20% discount on Health Spa products.
- Cycle to Work Scheme.
- Local Retailer Discounts.
- Employee Assistance Programme.
Ready to take the next step in your career? Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment, and desire from team members to delight guests and serve one another.
Contact Detail:
Balmoral Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - In Room Dining
✨Tip Number 1
Familiarise yourself with Rocco Forte Hotels and their unique approach to hospitality. Understanding their values and commitment to excellence will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of The Balmoral or other Rocco Forte Hotels. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios. Since the role involves delivering luxury dining experiences, being able to demonstrate how you would handle various guest situations can set you apart from other candidates.
✨Tip Number 4
Research the local area and the hotel's offerings. Being knowledgeable about Edinburgh's attractions and the hotel's services will not only impress during interviews but also show your genuine interest in enhancing the guest experience.
We think you need these skills to ace Supervisor - In Room Dining
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor in In Room Dining. Highlight your relevant experience and how it aligns with the expectations outlined in the job description.
Tailor Your CV: Customise your CV to reflect your skills and experiences that are most relevant to the role. Emphasise your communication skills, ability to work under pressure, and any previous experience in luxury hospitality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Rocco Forte Hotels' values. Mention specific examples of how you have delivered service excellence in past roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Balmoral Hotel
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the hotel's commitment to delivering a luxury experience.
✨Demonstrate Your Knowledge of the Hotel
Familiarise yourself with The Balmoral and Rocco Forte Hotels before the interview. Being able to discuss the hotel's history, its unique offerings, and how you can contribute to its reputation will impress the interviewers and show your genuine interest.
✨Emphasise Team Spirit and Leadership Skills
As a Supervisor, you'll need to lead by example. Highlight your experience in training and developing team members, and share instances where you've successfully collaborated with colleagues to enhance service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle high-pressure situations. Prepare examples of how you've managed difficult guest interactions or resolved service issues, demonstrating your adaptability and problem-solving skills.
