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- Tasks: Support customer SaaS implementations and provide excellent technical support.
- Company: Join a leading tech services organisation focused on customer success.
- Benefits: Enjoy hybrid working with 2-3 days from home and competitive salary up to £40,000.
- Why this job: Be part of a dynamic team driving cutting-edge SaaS solutions for key clients.
- Qualifications: 2-3 years in a customer-focused technical support role, ideally in SaaS/PaaS.
- Other info: Familiarity with Atlassian tools and a proactive attitude are essential.
The predicted salary is between 28800 - 48000 £ per year.
This is a fantastic opportunity to work with a leading technology services organisation, supporting key customer SaaS implementations in a support and customer-service capacity. The role is hybrid, based in London, with flexibility to work from home 2-3 days a week.
As an Associate Implementation Analyst, you will play a crucial role in the customer success team, supporting client SaaS implementations, providing technical support, and excellent customer service. The ideal candidate should have 2-3 years’ experience in a customer-focused, technical support role, ideally within a SaaS/PaaS product-led business.
The Associate Implementation Analyst will ideally have good knowledge of Atlassian tools (Jira/Confluence), as well as Smartsheets and Hubspot being desirable. An enthusiastic, can-do, and proactive work ethic is essential for this role.
Key Skills:- 2+ years’ experience in a Technical Support and/or Implementation Support role.
- Experience working in a SaaS/PaaS environment (Desirable).
- Knowledge of collaboration and customer services software (Atlassian, Jira, Confluence, Smartsheets, Hubspot).
- Knowledge of AML technologies and the industry (Desirable).
- Confident, enthusiastic, and proactive work ethic.
- Excellent communication skills.
This is an exceptional opportunity, with exciting prospects to support cutting-edge SaaS product implementations for key customers.
Contact Detail:
NST Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Analyst (Hybrid - 2 days p/w) - London, UK
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as Jira and Confluence. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive work ethic and ability to support clients effectively.
✨Tip Number 3
Research the company’s SaaS products and their impact on customer success. Being knowledgeable about their offerings will help you engage in meaningful conversations during interviews and show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Implementation Analyst (Hybrid - 2 days p/w) - London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and implementation roles, especially within SaaS/PaaS environments. Use keywords from the job description, such as 'customer success', 'software implementation', and specific tools like 'Jira' and 'Confluence'.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities of the Associate Implementation Analyst position. Be sure to showcase your proactive work ethic and excellent communication skills.
Highlight Relevant Skills: When detailing your experience, focus on your familiarity with collaboration tools and customer service software. If you have knowledge of AML technologies, make sure to include that as well, as it's mentioned as desirable in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at NST Recruitment Limited
✨Showcase Your Technical Skills
Make sure to highlight your experience with SaaS and PaaS environments during the interview. Be prepared to discuss specific tools like Jira, Confluence, and Hubspot, as well as any relevant technical support experiences you've had.
✨Demonstrate Customer Service Excellence
Since this role is customer-focused, be ready to share examples of how you've provided exceptional customer service in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Proactive Work Ethic
The company values a can-do attitude, so be sure to convey your enthusiasm and proactive approach. Share instances where you took initiative to solve problems or improve processes in your past roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer issues. Practice responding to potential scenarios related to software implementation and customer support to demonstrate your critical thinking.
