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- Tasks: Lead the front-of-house team to ensure a warm dining experience for all guests.
- Company: Join a Refugee Centre dedicated to restoring dignity through food and hospitality.
- Benefits: Enjoy a supportive, multicultural team environment with opportunities for personal growth.
- Why this job: Make a tangible impact daily while working in a compassionate and diverse setting.
- Qualifications: Experience in hospitality management, strong leadership, and excellent communication skills required.
- Other info: Fluency in English is essential; additional languages are a plus.
The predicted salary is between 42000 - 45000 £ per year.
We are looking for a Front of House Manager for a permanent opportunity at a Refugee Centre in the Braintree area. We are currently seeking an experienced and compassionate Front of House (FOH) Manager to lead our front-of-house team and help ensure a smooth, warm, and efficient dining experience for all guests.
Your Role: As FOH Manager, you will be the face of the restaurant. You will oversee the dining area, supervise and support service staff, and work closely with the kitchen and community coordinators to maintain high service standards, while being sensitive to the unique needs of our guests.
Key Responsibilities:
- Lead and train FOH staff (hosts, servers, and volunteers) in customer service and safety procedures
- Ensure daily service operations run smoothly and efficiently
- Maintain a welcoming, respectful atmosphere for guests from diverse backgrounds
- Handle guest feedback and resolve conflicts with empathy and professionalism
- Liaise with the kitchen team to ensure timely and accurate food service
- Monitor inventory of FOH supplies and assist with procurement
- Uphold hygiene, food safety, and site-specific security protocols
What We're Looking For:
- Prior experience in hospitality, preferably in a supervisory or management role
- Strong leadership and interpersonal skills
- Excellent communication skills, with cultural sensitivity and emotional intelligence
- Ability to stay calm under pressure and adapt to changing situations
- Fluency in English required; additional languages (Arabic, French, Farsi, Kurdish, etc.) a plus
- Experience working in humanitarian settings or with displaced communities is highly valued
- Compassion, resilience, and a genuine commitment to service
Why Join Us?
- Make a tangible impact every day
- Work in a supportive, multicultural team environment
- Opportunities for personal and professional growth
- Be part of a broader mission to restore dignity through food and hospitality
Salary range from £42,000-£45,000 depending on experience.
Contact Detail:
Enhance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Catering Manager
✨Tip Number 1
Familiarise yourself with the unique needs of the guests at a Refugee Centre. Understanding their backgrounds and experiences will help you demonstrate empathy and cultural sensitivity during your interactions, which is crucial for this role.
✨Tip Number 2
Highlight any previous experience you have in hospitality management, especially in diverse or humanitarian settings. This will show us that you have the relevant skills and understanding needed to lead a team effectively in this environment.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest feedback or resolved conflicts in the past. We value candidates who can demonstrate strong leadership and interpersonal skills, so showcasing your experience in these areas will set you apart.
✨Tip Number 4
If you speak any additional languages, make sure to mention them during your discussions. Being multilingual can be a significant asset in a multicultural environment like ours, and it shows your commitment to effective communication with all guests.
We think you need these skills to ace Front of House Catering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly any supervisory roles. Emphasise your leadership skills and any experience working with diverse communities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to serving diverse populations. Mention specific experiences that demonstrate your ability to handle guest feedback and resolve conflicts with empathy.
Highlight Relevant Skills: In your application, focus on key skills such as communication, cultural sensitivity, and the ability to work under pressure. Provide examples of how you've successfully led teams or improved service standards in previous roles.
Showcase Your Values: Express your genuine commitment to service and compassion in your application. Share any experiences you have in humanitarian settings or working with displaced communities to align with the organisation's mission.
How to prepare for a job interview at Enhance
✨Show Your Compassion
As a Front of House Catering Manager, empathy is key. Be prepared to share examples of how you've handled sensitive situations in the past, especially when working with diverse communities or individuals in need.
✨Demonstrate Leadership Skills
Highlight your experience in leading and training teams. Discuss specific strategies you've used to motivate staff and ensure high service standards, as this role requires strong leadership abilities.
✨Communicate Effectively
Excellent communication is crucial for this position. Practice articulating your thoughts clearly and consider how you can demonstrate cultural sensitivity during the interview, especially if you speak additional languages.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and resolve conflicts. Think of scenarios where you've successfully managed difficult situations, and be ready to explain your thought process and actions.
