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- Tasks: As a Night Auditor, you'll manage night audits and ensure guest satisfaction.
- Company: Join NYX Hotels, a vibrant part of Leonardo Hotels UK&I, known for laidback luxury.
- Benefits: Enjoy special hotel rates, meals on duty, and a recognition scheme with vouchers.
- Why this job: Be part of a dynamic team that values your hard work and offers clear progression.
- Qualifications: Confidence in guest interactions and a positive attitude are key to success.
- Other info: Exciting expansion plans mean great opportunities for growth in your hospitality career.
The predicted salary is between 24000 - 36000 £ per year.
OPENING JULY 2025! NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels UK&I portfolio.
As a Night Auditor, you will be right in the heart of the hotel, so we want you to take pride in everything you will be doing to support your Head of Department and keep things running like clockwork. You will be running the night audit, balancing the end-of-day accounts and working as part of a vibrant team to exceed our guests' expectations.
Some of the perks our City Lovers enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
If you’re our ideal Night Auditor, you will:
- Be yourself!
- (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
- Be confident speaking with guests, whether at the desk, by email or over the phone - we love building a good rapport
- Bring your positivity to work with you every day: you’ll be assisting guests at welcome and departure throughout the night
- Manage room service orders and liaise with the Night Porter to ensure guests enjoy a great meal from our Kitchen
Why come join us? We look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo community. In our business, your hard work and pace is valued so it’s our role to keep you at the top of your game as a Hospitality professional! Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellness webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
NYX Hotels are a new generation of hotels: reflecting the unique vibe of the city, each hotel stands out with a distinctive design concept by celebrating local art. NYX Hotels is part of the Leonardo Hotels brand, which operates over 50 hotels across the UK & Ireland. There are so many plans for major expansion over the next few years; there’s never been a more exciting time to join us!
Contact Detail:
NYX Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the NYX Hotels brand and its unique vibe. Understanding their laidback luxury approach and how they celebrate local art will help you connect with the team and demonstrate your enthusiasm during any interactions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've built rapport with guests in previous roles. Being able to share specific instances where you exceeded guest expectations will highlight your fit for the Night Auditor position.
✨Tip Number 3
Network with current or former employees of NYX Hotels if possible. They can provide valuable insights into the company culture and what it takes to succeed as a Night Auditor, which can give you an edge in your application.
✨Tip Number 4
Prepare to discuss your ability to handle busy environments and multitask effectively. The role involves balancing accounts and managing room service orders, so demonstrating your organisational skills will be crucial during interviews.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Night Auditor. Highlight your relevant experience in your application, especially in areas like guest relations and account management.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the Night Auditor position. Emphasise your ability to work under pressure, manage accounts, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to join NYX Hotels specifically and how you can contribute to their mission of providing laidback luxury.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Night Auditor role.
How to prepare for a job interview at NYX Hotel Edinburgh
✨Show Your Personality
As a Night Auditor, being yourself is key! Let your personality shine through during the interview. The team at NYX Hotels values authenticity, so don’t be afraid to show your vibrant side and how you can contribute to their laidback luxury vibe.
✨Demonstrate Communication Skills
Since you'll be interacting with guests frequently, it's important to showcase your communication skills. Practice speaking clearly and confidently about how you would handle guest interactions, whether in person, via email, or over the phone.
✨Highlight Teamwork Experience
NYX Hotels emphasises working as part of a vibrant team. Be prepared to discuss your previous experiences in teamwork and how you can collaborate effectively with others, especially in a busy environment like a hotel.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to manage multiple tasks or resolve guest issues, and be ready to explain how you handled them successfully.
