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- Tasks: Follow up on overdue invoices and resolve payment issues while keeping clients happy.
- Company: Join a leading software company known for innovation and excellence in tech.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team that values problem-solving and customer service.
- Qualifications: High school diploma required; finance coursework and 2+ years in collections preferred.
- Other info: Flexible working arrangements and a commitment to an inclusive workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
A leading software company is seeking a talented and motivated individual to join their dynamic team. This company is renowned for its innovative solutions and commitment to excellence in the tech industry.
Your new role includes:
- Contacting clients to follow up on overdue invoices and ensure timely payments.
- Addressing and resolving basic payment issues while maintaining positive client relationships.
- Monitoring the billing mailbox, highlighting & escalating cases as needed.
- Generating and maintaining ageing reports for review by senior team members.
- Maintaining accurate records of client interactions and updating contact details when appropriate.
- Preparing routine dunning emails to clients for overdue accounts.
- Identifying and escalating payment discrepancies and risks to Team Leads.
- Managing and uploading invoices to third-party platforms when necessary.
- Applying cash received in the bank to the corresponding open invoices.
What you’ll need to succeed:
- High school diploma or equivalent; college coursework in finance or business is a plus.
- 2+ years of experience in collections or accounts receivable.
- Excellent written and verbal communication skills (in English).
- Proficiency in MS Office. Experience with Oracle is a plus.
- Basic knowledge of accounting principles.
- Strong organisational skills, ability to multitask and prioritise in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy.
- Demonstrates problem-solving skills and a customer-focused / customer service mindset.
- Ability to escalate cases to Team Leads effectively.
- Ability to work both independently and collaboratively within a team environment, fostering positive working relationships.
- Commitment to fostering a quality-driven, inclusive workplace culture.
- Positive, proactive, and adaptable attitude.
If you’re interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Contact Detail:
Hays Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Credit Controller
✨Tip Number 1
Familiarise yourself with the software and tools commonly used in credit control, such as Oracle. Having a basic understanding of these systems can give you an edge during interviews and show your proactive approach.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations about overdue payments. Practising how to maintain a positive relationship while being assertive can set you apart from other candidates.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. Being able to showcase your ability to prioritise effectively will resonate well with the hiring team.
✨Tip Number 4
Research the company culture and values of the software company you're applying to. Tailoring your conversation to reflect their commitment to excellence and inclusivity can help you connect better during the interview process.
We think you need these skills to ace Junior Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or accounts receivable. Emphasise your communication skills and any specific software knowledge, such as MS Office or Oracle, that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service mindset. Mention specific examples of how you've successfully managed overdue invoices or resolved payment issues in the past.
Highlight Organisational Skills: In your application, demonstrate your ability to multitask and prioritise effectively. Provide examples of how you've managed multiple responsibilities in a fast-paced environment, ensuring accuracy and attention to detail.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their innovative solutions and commitment to excellence. Mention how you align with their values and how you can contribute to fostering a quality-driven workplace culture.
How to prepare for a job interview at Hays
✨Showcase Your Communication Skills
As a Junior Credit Controller, you'll need excellent written and verbal communication skills. Prepare to demonstrate your ability to communicate clearly and effectively during the interview. Consider sharing examples of how you've successfully resolved client issues in the past.
✨Highlight Your Organisational Skills
This role requires strong organisational skills and the ability to multitask. Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might want to mention specific tools or methods you use to stay organised.
✨Demonstrate Problem-Solving Abilities
Problem-solving is key in this position. Prepare to discuss scenarios where you've identified and resolved payment discrepancies or other issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Foster a Positive Attitude
A positive, proactive attitude is essential for this role. During the interview, convey your enthusiasm for the position and the company. Share examples of how you've maintained a positive outlook in challenging situations, which can help build rapport with the interviewer.
