CRM Solution Architect

Role: Solution Architect (Utility) Location: Hybrid – Canary Wharf UK
Contract
Must Have: Utility background

ROLE PURPOSE
Why the role exists
Solution Architect required to support the transformation programme.

EXPERIENCE
What the person has done

• Salesforce transformation design experience
• Design experience with Azure Integration Services
• Previous experience in retail utilities industry (energy b2b commercial and industrial)
• Knowledge of pricing and forecasting (preferred).
• o Has worked as a lead solution architect on a large transformation project with a retail energy ‘big six’. Ideally a large back-office transformation.

KNOWLEDGE
What the person knows

• Experience in solution design demonstrable from previous project experience.
• Azure Integration Services.
• Salesforce transformation.

KEY RESPONSIBILITIES
What the person will do

• Provide solution architecture/design support to the programme to ensure robust and approved designs for integrations across the project architecture.
• Create and maintain solution architecture (High Level Designs) in support of the client’s architecture function and as an enabler to project development workstream.
• Weekly/Daily reporting as required on progress with solution architecture, blockers and issues.
• Responsible for driving through solution design against an aggressive timeframe to ensure that designs can be approved and then handed over to the development stream.
• Acknowledge overlaps between programme and other projects within the portfolio and liaise with other architects and stakeholders for optimal outcomes.
• Support the development pods and technical architects in creation of associated technical user stories and LLDs as necessary.
• Solution architecture support to programme teams as required.
• Creation and maintenance of solution documents for the architectural governance process and programme/project governance.
• Provide incremental updates of design artefacts as necessary to facilitate agile incremental delivery and to align with programme/project key milestones
• Guide the development of the architecture in an iterative and incremental fashion, working at pace to deliver against milestones.
• Support and work closely with development/supplier project teams.
• Provide integration specifications to enable creation of technical user stories.
• Support the definition of NFRs for the solution
• Give guidance on and uphold design principles and take the lead on design decisions.
• Communication of the architecture – ensure everyone understands the architecture.
• Support stakeholders to understand how the architecture meets the business requirements.
• Communicate effectively with stakeholders, programme team and suppliers, use appropriate models/communications for the audience.
• Be aware of the cost/time to update the artefacts/documentation and champion a ‘light’ and agile approach.
• Work as an integral part of the Design function.
• Provide regular and effective progress updates to the Design workstream lead.

PERFORMANCE INDICATORS
How success is measured

• Solution design documents are created, approved and handed over within the project/programme target dates to ensure delivery milestones are met.
• Solution Architecture Decisions have appropriate due diligence and options analysis including trade-offs
• Consideration of the target state in the light of overlapping projects within the portfolio.
• Specific targets:

o Week 1-2 – Successful handover from existing Solution Architect. Knowledge transfer completed with BA team, Data architect team and PO/SMEs. Handover report completed at end of the period.
o First 2 weeks – completion of any open in-flight design queries for existing known designs.
Ongoing – completion of solution design and handover to build workstream per iteration within target dates.