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- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Join a thriving, innovative business in Oxford's Defence sector.
- Benefits: Enjoy 25 days holiday, hybrid working, and performance bonuses.
- Why this job: Be part of a dynamic team focused on customer success and growth.
- Qualifications: 3+ years in B2B Customer Success or Account Management required.
- Other info: Travel to clients 1-2 times a month; regular video calls included.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a successful, innovative and growing business in Oxford, are recruiting 2 X Service Delivery Managers to join their Defence team.
This role will be focused on managing relationships with your clients to maximise customer success and service delivery.
We are looking for individuals with a proven track record in face-to-face client meetings and experience of delivering presentations to clients. The ideal candidate will have a minimum of 3 years' experience in a B2B Customer Success/Account Management environment.
Benefits for this role include:
- 25 days holiday + bank holidays
- Progression and training opportunities
- Performance related bonus
- Hybrid working (3 days in office, 2 from home)
- Social Events
- Free parking
Key responsibilities will include:
- Develop an engaging relationship with clients to maximise customer satisfaction
- Develop tools and strategies for the clients to ensure they can recognise the value they are getting
- Ensure Supplier escalations are managed appropriately
- Create and manage the budget for your client's buyer accounts
- Maintain action plans for your Buyers and deliver reports to senior managers
- Deliver performance reports to sector managers to ensure standards are upheld
- Facilitate training to ensure the Buyers have excellent knowledge of the systems and processes
Travel to clients will be required 1-2 times per month, with regular video calls with clients to ensure they are receiving first-class Customer Service.
It is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients.
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search.
Contact Detail:
The Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the company’s values and recent projects. This will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in their work.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your ability to manage client relationships and deliver presentations. Tailoring these examples to align with the job description can make a strong impression.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Practice your presentation skills, as this role requires delivering performance reports and facilitating training. Being confident and clear in your communication will set you apart from other candidates.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B Customer Success and Account Management. Include specific examples of client meetings and presentations you've delivered, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, emphasise your ability to build relationships with clients and your strategies for maximising customer satisfaction. Mention any relevant tools or methodologies you have used in previous roles.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in service delivery and client management. Use metrics where possible to demonstrate your impact, such as improvements in customer satisfaction scores or successful project completions.
Prepare for Interviews: If invited for an interview, be ready to discuss your approach to managing client relationships and handling escalations. Prepare examples that showcase your problem-solving skills and your ability to deliver training effectively.
How to prepare for a job interview at The Recruitment Group
✨Showcase Your Client Relationship Skills
Since the role focuses on managing client relationships, be prepared to discuss your previous experiences in this area. Share specific examples of how you've successfully built and maintained relationships with clients, highlighting any strategies you used to enhance customer satisfaction.
✨Prepare for Presentation Scenarios
Given the importance of delivering presentations to clients, practice presenting key information clearly and confidently. You might even want to prepare a mini-presentation on a relevant topic to demonstrate your skills during the interview.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've handled challenges in past roles, especially those related to service delivery or client escalations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with the Company
Research the company and its services thoroughly. Understanding their business model and the specific needs of their clients will allow you to tailor your answers and show that you're genuinely interested in contributing to their success.
