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- Tasks: Provide elite IT support to high-profile executives and their families, ensuring seamless connectivity.
- Company: Join a prestigious team in Central London, delivering top-tier technology solutions.
- Benefits: Enjoy competitive pay, travel opportunities, and the chance to work in dynamic environments.
- Why this job: Perfect for those who thrive under pressure and want to make a real impact in tech support.
- Qualifications: Experience in VIP IT support, exceptional troubleshooting skills, and strong communication abilities required.
- Other info: This is a 6-month contract with frequent travel and irregular hours.
The predicted salary is between 50400 - 57600 £ per year.
An exclusive opportunity has arisen for an exceptional IT professional to deliver white-glove, end-to-end technology support to a high-profile executive, their board, and their families. This is a rare role for someone who thrives in elite, fast-paced environments where discretion, foresight, and resilience are paramount.
This is an initial 6-month contract, with a day rate range of £700 - £800 p/d Inside IR35.
Key Responsibilities:- Provide 24/7 VIP-level IT and communications support across multiple locations including offices, private residences, hotels, and international destinations.
- Travel in advance of the executive to ensure seamless IT setup and connectivity, anticipating and resolving potential issues such as mobile data black spots, Wi-Fi limitations, and remote meeting access.
- Act as the primary liaison between the executive, their assistants, and the broader IT team, ensuring requests are managed with diplomacy, urgency, and professionalism.
- Deliver proactive, preventative support with a meticulous attention to detail, ensuring all systems are optimised for performance and reliability.
- Maintain a calm, composed presence under pressure, managing high expectations with tact and discretion.
- Proven experience in VIP or executive-level IT support, ideally within high-pressure or high-profile environments.
- Exceptional troubleshooting skills across a wide range of technologies including mobile, desktop, conferencing, and networking.
- Strong interpersonal and communication skills, with the ability to manage complex personalities and competing demands.
- Highly organised, self-motivated, and capable of working independently with minimal oversight.
- Comfortable with extensive travel and irregular hours, including weekends and holidays when required.
- A service-first mindset with a passion for excellence.
- Thick skin and a diplomatic approach to navigating challenging interpersonal dynamics.
- The ability to anticipate needs before they arise and deliver solutions with discretion and speed.
Contact Detail:
Pioneer Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and tools commonly used in VIP IT support. This could include high-end conferencing systems, mobile devices, and networking solutions. Being well-versed in these areas will help you demonstrate your expertise during any discussions.
✨Tip Number 2
Network with professionals already working in VIP support roles or similar environments. Attend industry events or join relevant online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle high-pressure situations. Think of examples from your past experiences where you successfully managed urgent requests or resolved complex issues while maintaining professionalism.
✨Tip Number 4
Showcase your soft skills, particularly your ability to communicate effectively and manage relationships. Consider how you can convey your diplomatic approach and service-first mindset in conversations with recruiters or during interviews.
We think you need these skills to ace VIP Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in VIP or executive-level IT support. Emphasise your troubleshooting skills and any previous roles where you managed high-pressure situations.
Craft a Compelling Cover Letter: In your cover letter, showcase your service-first mindset and provide examples of how you've successfully navigated challenging interpersonal dynamics. Mention your ability to anticipate needs and deliver solutions discreetly.
Highlight Relevant Skills: Clearly outline your technical skills related to mobile, desktop, conferencing, and networking technologies. Include any certifications or training that demonstrate your expertise in these areas.
Showcase Your Organisational Abilities: Provide specific examples of how you've managed multiple tasks or projects simultaneously, especially in fast-paced environments. This will demonstrate your organisational skills and ability to work independently.
How to prepare for a job interview at Pioneer Search
✨Showcase Your VIP Experience
Make sure to highlight any previous experience you have in VIP or executive-level IT support. Share specific examples of how you've successfully managed high-pressure situations and delivered exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your troubleshooting skills in detail. Be ready to provide examples of complex technical issues you've resolved, especially in fast-paced environments, and how you maintained a calm demeanour under pressure.
✨Emphasise Communication and Interpersonal Skills
Since this role involves liaising with high-profile individuals, it's crucial to demonstrate your strong communication skills. Prepare to discuss how you've effectively managed relationships with demanding clients or executives in the past.
✨Exhibit a Service-First Mindset
Convey your passion for providing excellent service. Discuss how you anticipate needs and deliver solutions proactively, ensuring that you can meet the high expectations of the role with discretion and professionalism.
