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For Companies At a Glance
- Tasks: Provide remote support and troubleshoot smart tech integration issues.
- Company: Join a leading distributor in smart building technology.
- Benefits: Enjoy hybrid work flexibility, training opportunities, and personal growth.
- Why this job: Be part of a supportive team and grow into a technical expert.
- Qualifications: Experience in AV, BMS, or tech support is essential.
- Other info: Opportunity to work with cutting-edge technology and direct MD mentorship.
The predicted salary is between 36000 - 60000 £ per year.
Based near Swindon – onsite with some hybrid flexibility. We're working with a specialist distributor at the forefront of smart building technology, from high-end AV and home automation to BMS, KNX, and networking integration. As they continue to grow, they’re looking for a passionate Technical Support Engineer who wants to deliver outstanding support to their installer network and grow into a highly valued technical expert in the field.
This role is ideal for someone with experience in AV, BMS, smart homes, or building controls, or a strong tech support background with a genuine passion for connected technology and customer service.
What You’ll Be Doing:
- Providing remote support to professional installers — via phone, email, and screen share
- Troubleshooting real-world integration issues with AV, smart home, or building automation products
- Delivering or supporting technical training sessions for partners
- Occasionally joining installers onsite to support project delivery (not core, but a great development area)
- Helping shape demo environments and supporting the technical side of trade events
- Logging cases, organising advance replacements, and keeping service tools like SAP up to date
We’re Looking For:
- Experience in technical support for AV, smart home, BMS, or similar tech
- Confident troubleshooting networking or control system issues (IP, switches, routers, etc.)
- Great communicator – able to guide customers clearly without just copying and pasting from manuals
- Passionate about technology, curious, eager to learn, and proactive
- Ideally, experience with systems like KNX, Control4, Lutron, Crestron, Savant, or BMS platforms
- Based within easy reach of Swindon (Chippenham, Oxford, Cirencester, Gloucester, etc.)
What’s in It for You:
- Join a team that actually cares about doing support properly
- Work directly with the MD and an experienced technical lead, with long-term development planned
- Be part of a company that invests in training, equipment, and personal growth
- Get hands-on with cutting-edge residential and commercial smart tech
This is more than just tech support; it’s a chance to be part of a business that wants you to understand, grow, and lead in the smart building space. Apply directly or message us here at Holistx to find out more.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Specialist (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as AV systems, BMS, and smart home integrations. Having hands-on experience or even just a solid understanding of these technologies will help you stand out during interviews.
✨Tip Number 2
Prepare to demonstrate your troubleshooting skills by thinking of real-world scenarios where you've successfully resolved technical issues. Be ready to discuss these examples in detail, as they will showcase your problem-solving abilities and customer service skills.
✨Tip Number 3
Network with professionals in the smart tech industry, especially those who work with AV, BMS, or smart home technologies. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 4
Show your passion for technology by staying updated on the latest trends and advancements in smart building technology. Being able to discuss recent developments or innovations during your interview will demonstrate your enthusiasm and commitment to the field.
We think you need these skills to ace Senior Technical Support Specialist (,, United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in AV, smart homes, or building automation. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention any specific systems you have experience with, such as KNX or Control4, and explain how your background makes you a great fit for the role.
Showcase Communication Skills: In your application, emphasise your ability to communicate complex technical information clearly. Provide examples of how you've successfully guided customers through troubleshooting processes in the past.
Highlight Continuous Learning: Mention any relevant training or certifications you have completed, especially those related to smart technology or technical support. This shows your commitment to personal growth and staying updated in the field.
How to prepare for a job interview at Placed
✨Show Your Passion for Technology
Make sure to express your genuine interest in smart technology and connected systems during the interview. Share examples of how you've engaged with AV, BMS, or smart home technologies in your previous roles or personal projects.
✨Demonstrate Your Troubleshooting Skills
Prepare to discuss specific instances where you've successfully resolved technical issues. Be ready to explain your thought process and the steps you took to troubleshoot problems, especially related to networking or control systems.
✨Communicate Clearly and Effectively
As a Technical Support Specialist, clear communication is key. Practice explaining complex technical concepts in simple terms, as you may need to guide installers who are not as tech-savvy. This will showcase your ability to connect with customers.
✨Be Ready to Discuss Training Experience
If you have experience delivering training sessions or supporting others in learning new technologies, be sure to highlight this. Discuss how you approach teaching and what methods you find effective, as this role involves supporting technical training for partners.
