Energy Finance Manager

About Us: Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential.

Role Purpose: As Energy Finance Manager for the Heat Network at Residential Management Group (RMG), you will manage external billing agents and facilitate the collection of debt. You will ensure customer queries are responded to efficiently and accurately regarding outstanding debt and billing arrangements as well as financial management and reconciliation of the heat network funds.

Where is the role based? You'll be working full time at our offices in Hoddesdon, EN11 0DR.

Key Responsibilities:

• Respond to customer queries about the financial position of their district heating accounts.
• Liaise with billing providers regarding tariff setting and debt recovery.
• Facilitate the transfer of debt from the billing agent into RMG's processes.
• Attend meetings with key clients to discuss ongoing issues and plans for resolution.
• Provide training and coaching to colleagues around the completions processes.
• Offer an escalation path to assist internal and external customers with complex queries/problems.
• Follow and adhere to company processes, procedures, and policies.

Essential Skills and Experience:

• A background in Accountancy or book-keeping.
• AAT qualified or actively working towards.
• Proficiency in Microsoft Word, Outlook, and Excel (Intermediate Level).
• High level of attention to detail and strong time management skills.
• Excellent communication skills, with the ability to provide consistent high-level customer service to both internal and external customers.
• Ability to make decisions independently and collaboratively, based on reasoned arguments and supported by evidence.

Preferred Qualifications:

• Member level IRPM (Institute of Residential property management).
• Working knowledge of the Heat Network Regulations or the wider utilities sector.

Our benefits:

• A 37.5-hour working week with a competitive salary.
• 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year.
• Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services).
• Sponsorship for study and professional qualifications (up to 5 study days).
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
• Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers.

What’s next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.