Front of House Manager

Are you a dynamic, customer focused individual who can manage a team effectively whilst maintaining the highest level of service and quality? If so, Bannatyne is looking for you to fill our Front of House Manager role!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30% Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Manager:

• Oversee daily operation of the cafe bar ensuring efficient services and adherence to health and safety regulations and front of house including managing bookings, processing payments and maintaining accurate records.
• Supervise and coordinate the activities of the cafe bar and front of house staff, including scheduling training and performance management.
• Create a positive and collaborative team environment, prompting professional growth and development.
• Provide exceptional customer service and ensure all staff do the same, handle customer inquiries, complaints and feedback professionally.
• Manage inventory, including ordering supplies, monitoring stock levels, and minimising waste.
• Ensure all food and beverages are prepared and presented to the highest standards.
• Develop strategies to improve customer satisfaction.
• Manage the cafe bar budget, controlling costs and maximising profits and manage staff schedules, ensuring adequate coverage at all times.
• Maintain cleanliness and organisation of the cafe bar and front of house, ensuring all areas meet Bannatyne's high standards, conduct regular checks on equipment and facilities, reporting any maintenance issues to the relevant department.
• Handling cash transactions, managing tills, and ensuring accurate financial records are maintained.
• Assist in planning and executing promotional activities to attract members and increase sales.
• Ensuring consistently meet or exceed key performance indicators (KPI's), such as sales targets, customer satisfaction scores, and operational efficiency, will qualify the Manager for a performance-based bonus.
• Required to support the Club and work Duty Management shifts. This will require being responsible for the club during these shifts and assisting with crisis management.

What we are looking for:

• Proven experience in a cafe or management, or front-of-house role within the hospitality or food and beverage industry.
• L2 Food Safety and Hygiene Certificate.
• Excellent customer service and interpersonal skills.
• Strong leadership and team management abilities.
• Good financial acumen and experience with budget management.
• Knowledge and experience of health and safety regulations.
• Ability to work under pressure and manage multiple tasks.
• Proactive and results driven, highly organised with a strong attention to detail.
• Flexible and able to adapt to changing priorities and strong problem solving skills.
• Ability to work flexible hours, including weekends and holidays.
• It would be desirable if you had knowledge of theme nights, party nights and organising member events.

Why Bannatyne?

At Bannatyne, we are committed to creating a positive and inclusive work environment where team members can thrive. We offer many opportunities for professional development, and a supportive team culture. As a Front of House Manager, you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the success of our food and beverage operations. If you are passionate about hospitality and eager to make a difference, apply today and become a valued member of the Bannatyne family!