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- Tasks: Assist in managing customer complaints and FOS case submissions while mentoring team members.
- Company: Join Trinity Claims, a leading insurance firm committed to equal opportunities.
- Benefits: Enjoy a competitive salary, 25 days annual leave, on-site gym, and free snacks.
- Why this job: Be part of a supportive culture that values your growth and offers impactful work.
- Qualifications: Experience in customer relations or complaints handling within the insurance industry is essential.
- Other info: This role is open until we find the right fit, so apply soon!
The predicted salary is between 24000 - 32000 £ per year.
We want you to:
- Assist Customer Relations Manager with managing complaints and FOS case file submissions and queries.
We’ll need you to be able to:
- Review escalated complaints, complete own investigations prior to issuing Policyholder with Final Response Letter.
- Prepare FOS case file submissions and manage any subsequent query from the FOS.
- Maintain a high FOS win rate and query any changes of stance made by FOS with the Customer Relations Manager or Customer Relations Technical Manager.
- Mentor & develop team members to enhance their skills and capabilities.
- Provide technical and job related support to team members ensuring company standards, procedures and compliance are maintained.
- Undertake any individual or team task or activity reasonably requested and in line with the company values.
Experience/knowledge:
- Experience of working in a customer relations/complaints handling role within the insurance industry.
In return, we can offer you:
- Basic Salary £30,000-32,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Customer Relations Executive employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with the insurance industry, especially in customer relations and complaints handling. Understanding common issues and resolutions will help you stand out during discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed complaints in the past. Highlighting your problem-solving skills and ability to maintain a high win rate will impress the hiring team.
✨Tip Number 3
Showcase your mentoring abilities by thinking of ways you've helped colleagues improve their skills. This will demonstrate your leadership potential and alignment with the company's values.
✨Tip Number 4
Research the Financial Ombudsman Service (FOS) and be ready to discuss how you would handle FOS case file submissions. Being knowledgeable about their processes will show your commitment to the role.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer relations and complaints handling, particularly within the insurance industry. Use specific examples that demonstrate your skills in managing complaints and investigations.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your ability to review escalated complaints and your experience with FOS case file submissions. Show your enthusiasm for mentoring team members.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and technical support. Mention any specific achievements related to maintaining high FOS win rates or improving team performance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer relations roles.
How to prepare for a job interview at Trinity Claims
✨Know Your Complaints Handling
Familiarise yourself with common complaints in the insurance industry. Be prepared to discuss how you would handle specific scenarios, demonstrating your problem-solving skills and understanding of customer needs.
✨Understand FOS Procedures
Research the Financial Ombudsman Service (FOS) and its processes. Knowing how to prepare case file submissions and manage queries will show your commitment to maintaining a high win rate.
✨Showcase Mentoring Skills
Be ready to talk about your experience in mentoring or developing team members. Highlight any specific examples where you've helped others improve their skills, as this is a key part of the role.
✨Align with Company Values
Study the company's values and be prepared to discuss how your personal values align with them. This will demonstrate that you're not just a fit for the role, but also for the company culture.
