Corporate Counsel, EMEA London (London)

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible:

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay.

Talkdesk is seeking a commercially minded and collaborative Corporate Counsel to join our growing international legal team. This is a fantastic opportunity for a legal professional looking to deepen their in-house experience within a high-growth, global SaaS company. The role is based in EMEA and you will report to the VP Legal located in the UK. You will be part of Talkdesk’s EMEA Legal Team and as such part of a supportive and experienced global legal team, working closely with a strong General Counsel who values mentorship and professional development. This role offers significant scope for learning, autonomy, and career progression within a dynamic, fast-paced environment.

Your primary focus will be on commercial and licensing transactions—including support for our partner ecosystem—but you will also contribute across a broad range of legal areas, including data privacy, employment, corporate governance, dispute resolution, and intellectual property.

Key Responsibilities:

• Act as a trusted legal advisor to commercial, sales, and partner teams in EMEA.
• Draft, review, and negotiate a range of contracts, including SaaS licensing agreements, vendor and channel partner agreements.
• Support compliance with company policies, legal requirements, and risk standards.
• Contribute to the development and improvement of scalable contracting processes and playbooks.
• Provide legal support on EMEA-wide matters, including GDPR compliance, and subsidiary governance.
• Collaborate with external counsel and internal stakeholders as required.

What We Offer:

• A collaborative legal team invested in your growth.
• Mentorship from a highly experienced General Counsel.
• Exposure to a wide range of legal and business issues across EMEA and beyond.
• A chance to shape the legal function in a rapidly scaling international environment.
• Feedback-oriented culture with growth opportunities.

Qualifications:

• Law degree and active legal qualification in your country of residence.
• Minimum of 2 years’ in-house legal experience, ideally within a technology or SaaS business.
• Fluency in English (spoken and written); additional European languages such as French, Portuguese, German, or Italian are a strong advantage.
• Strong experience in commercial contracting and cross-border legal matters.
• Familiarity with legal issues relevant to software companies in Europe, including GDPR.
• Excellent drafting, negotiation, and communication skills.
• Self-motivated, organised, and comfortable working independently.
• Proficiency in Google Workspace and Microsoft Office.

Work Environment and Physical Requirements:

• Primarily office-environment work, extended periods of sitting or standing, computer-based work.
• Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.