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For Companies At a Glance
- Tasks: Join our team to develop and improve member-facing insurance products while supporting customer queries.
- Company: We're a purpose-led organisation dedicated to enhancing lifestyle and travel services for our members.
- Benefits: Enjoy a hybrid work model, competitive salary, and excellent benefits including travel cover.
- Why this job: Be part of a growing team that values empathy and member feedback in product development.
- Qualifications: Strong understanding of insurance products and experience in customer service or product support required.
- Other info: This role is perfect for those based in London, Kent, or Sussex.
The predicted salary is between 25000 - 29000 £ per year.
Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex
Salary: £30,000 – £35,000 per annum + excellent benefits
Permanent, Full Time
Our client is a long-standing, purpose-led membership organisation supporting people with lifestyle and travel-related services. They are now looking to appoint an Insurance Product Executive to join their growing team.
Overview
This role sits within the Insurance & Financial Services function and focuses on the development, improvement and oversight of a range of member-facing insurance products. From travel and health cover to caravanning and ferry insurance, you will act as the internal expert—balancing technical accuracy with empathy for member needs.
Working across departments, you will ensure insurance products meet regulatory requirements, respond to real member feedback, and stand up well against competitors. You will also help support call centre queries (around 20% of your time), assist with claims insight, and keep documentation clear and compliant.
Essential Criteria
- Strong understanding of insurance products—ideally travel, health or niche cover
- Experience supporting regulated products (FCA knowledge a plus)
- Analytical mindset with experience reviewing claims data, trends and feedback
- Empathy-led, member-focused approach
- Excellent communication skills, both written and verbal
- Detail-driven, organised and confident using tools like Google Workspace
- Experience in product support, technical customer service, or a similar role
To apply, please send your CV. Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.
Contact Detail:
Membership Bespoke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Executive – Insurance
✨Tip Number 1
Familiarise yourself with the specific insurance products mentioned in the job description, such as travel and health cover. Understanding these products will allow you to speak confidently about them during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience with regulated products. Engaging in conversations can provide valuable insights and may even lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss your analytical skills by reviewing common claims data trends in the insurance sector. Being able to articulate how you've used data to improve products or customer service will set you apart from other candidates.
✨Tip Number 4
Showcase your empathy-led approach by preparing examples of how you've successfully handled customer queries or complaints in the past. This will highlight your member-focused mindset, which is crucial for this role.
We think you need these skills to ace Product Executive – Insurance
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Executive in Insurance. Familiarise yourself with the types of insurance products mentioned in the job description, such as travel and health cover.
Tailor Your CV: Highlight your relevant experience in insurance products, customer service, and any analytical skills you possess. Make sure to emphasise your understanding of regulatory requirements and your ability to communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy-led approach and how your background aligns with the company's mission. Mention specific examples of how you've supported regulated products or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at Membership Bespoke
✨Show Your Insurance Knowledge
Make sure to brush up on your understanding of various insurance products, especially travel and health cover. Be prepared to discuss how these products meet member needs and regulatory requirements.
✨Demonstrate Empathy
Since the role requires a member-focused approach, think of examples where you've successfully addressed customer concerns or feedback. Highlight your ability to balance technical accuracy with empathy.
✨Prepare for Data Analysis Questions
Given the analytical nature of the role, be ready to discuss your experience with reviewing claims data and trends. You might be asked to analyse a scenario or provide insights based on hypothetical data.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing, as you may need to explain complex insurance concepts during the interview.
