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- Tasks: Support distributors and installers with Hikvision products via phone and email.
- Company: Join Hikvision UK Limited, a leader in innovative security solutions.
- Benefits: Enjoy a collaborative work environment with ongoing training and development opportunities.
- Why this job: Be part of a team that values customer support and contributes to business growth.
- Qualifications: IT network design and troubleshooting skills are essential; CCTV experience is a plus.
- Other info: Ideal for tech-savvy individuals looking to make an impact in the security industry.
The predicted salary is between 28800 - 43200 £ per year.
Hotline Technical Support Engineers within Hikvision UK Limited play a pivotal role in the support of distributors, integrators and installers to ensure difficulties and problems with Hikvision products and solutions are resolved in a timely and appropriate manner. By providing this important support, this also ensures that Hikvision business performance and reputation are healthy to help create sustained business growth.
Responsibilities:
- Provide support via phone and e-mail to distribution partners and installers in UK & Ireland on Hikvision products efficiently and accurately.
- Research and explain possible solutions and/or alternatives; ensuring that clients feel supported and valued and their needs are addressed whilst adhering to all company policies and procedures.
- Help and support with testing products; and report the results to your line manager.
- Maintain and develop the company’s CRM system by ensuring all data relating to customers and support tickets are accurate and up to date.
- Attend regular training and meetings to maintain and expand knowledge and performance level.
- Understand and strive to meet or exceed Hotline Team targets while providing excellent consistent customer service.
Knowledge and Skills:
- IT network design skills, knowledge and experience.
- IT troubleshooting skills, knowledge and experience.
- IP CCTV system design skills, knowledge and experience (desirable).
- IP CCTV troubleshooting skills, knowledge and experience (desirable).
- Analogue CCTV system design skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Analogue CCTV system troubleshooting skills, knowledge and experience - desirable for existing systems and migration (desirable).
- Door Entry System Design skills, knowledge and experience (desirable).
- Door Entry System troubleshooting skills, knowledge and experience (desirable).
Competences:
- A good team player who is able to work with other team members to achieve team targets.
- Attention to detail.
- Good communication skills as well as interpersonal skills to understand customers’ needs and meet their expectations.
- Good problem solving skills and resilience.
- Positive attitude towards work.
- High integrity.
Hotline Technical Support Engineer employer: Hikvision UK & Ireland
Contact Detail:
Hikvision UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotline Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Hikvision products and solutions. Understanding the technical specifications and common issues can help you stand out during interviews, as you'll be able to demonstrate your knowledge and readiness to support customers effectively.
✨Tip Number 2
Brush up on your IT troubleshooting skills, especially related to IP CCTV systems. Being able to discuss specific scenarios where you've successfully resolved technical issues will show your problem-solving abilities and make you a more attractive candidate.
✨Tip Number 3
Highlight your communication and interpersonal skills in conversations with us. Since the role involves supporting clients over the phone and via email, showcasing your ability to convey complex information clearly will be crucial.
✨Tip Number 4
Demonstrate your team player mentality by sharing examples of how you've collaborated with others to achieve goals. This will resonate well with our values and show that you're ready to contribute positively to the Hotline Team.
We think you need these skills to ace Hotline Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Hotline Technical Support Engineer at Hikvision UK Limited. Familiarise yourself with the key skills and competencies required, such as IT troubleshooting and customer service.
Tailor Your CV: Highlight relevant experience in IT network design, troubleshooting, and customer support in your CV. Use specific examples that demonstrate your problem-solving skills and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention how your skills align with the job requirements and express your enthusiasm for contributing to Hikvision's success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hikvision UK & Ireland
✨Showcase Your Technical Knowledge
Make sure to brush up on your IT network design and troubleshooting skills, especially related to IP and analogue CCTV systems. Be prepared to discuss specific examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Skills
Since the role involves supporting distributors and installers, highlight your experience in providing excellent customer service. Share instances where you went above and beyond to ensure a client felt valued and supported.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Practice articulating your thought process and the steps you would take to troubleshoot and resolve issues effectively.
✨Emphasise Teamwork and Communication
As a Hotline Technical Support Engineer, you'll need to work closely with your team. Be ready to discuss how you collaborate with others to achieve targets and how you communicate complex information clearly to clients.
