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- Tasks: Support customer engagement initiatives and document use cases for technical teams.
- Company: Join a leading financial client focused on enhancing digital customer experiences.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a dynamic team shaping the future of customer interactions in finance.
- Qualifications: Experience as a Business Analyst with strong analytical and documentation skills required.
- Other info: Familiarity with mobile apps and agile environments is a plus.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: We are looking for an experienced and detail-oriented Business Analyst to support the delivery of customer engagement and communications initiatives for one of our leading financial clients. This role will work closely with business stakeholders to define and document use cases that guide our technical delivery teams, ensuring accurate and timely implementation across key customer-facing platforms. Our current focus is on enhancing integration with a self-service platform for customers, and our newly relaunched mobile app for retail users. As these digital channels continue to evolve, your input will be essential to capturing business requirements and translating them into clear, actionable documentation.
Key Responsibilities:
- Engage with business stakeholders to identify and shape communications and customer engagement use cases.
- Produce high-quality documentation for each use case, including:
- Audience definition
- KPI and success metric identification
- Data requirements (including inclusion and suppression rules)
- Consent and permission requirements
Key Skills & Experience:
- Proven experience as a Business Analyst, ideally within digital, customer experience, or communications projects.
- Strong analytical and documentation skills, with an ability to clearly articulate business needs.
- Understanding of digital platforms, customer journeys, and engagement strategies.
- Experience working with data segmentation, consent frameworks, and performance metrics.
- Confident stakeholder engagement and facilitation skills.
- Ability to work collaboratively across business and technical functions.
Desirable:
- Familiarity with self-service portals or mobile application development.
- Experience in agile delivery environments.
- Knowledge of CRM systems and digital messaging tools.
Contact Detail:
Sparta Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Familiarise yourself with the latest trends in customer engagement and digital platforms. Understanding how these elements work together will help you speak confidently about your insights during interviews.
✨Tip Number 2
Network with professionals in the financial services sector, especially those who have experience as Business Analysts. They can provide valuable insights into the role and may even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully documented use cases or engaged stakeholders in previous roles. This will demonstrate your practical experience and ability to bridge the gap between business and technical teams.
✨Tip Number 4
Stay updated on data protection and privacy regulations relevant to the financial industry. Being knowledgeable about compliance will show that you understand the importance of these aspects in your role as a Business Analyst.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Business Analyst, particularly in digital and customer engagement projects. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and experience with stakeholder engagement. Mention specific examples of how you've successfully documented use cases or worked on similar projects.
Highlight Key Skills: In your application, emphasise your understanding of digital platforms, data segmentation, and compliance with data protection regulations. This will show that you have the necessary skills to excel in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Business Analyst.
How to prepare for a job interview at Sparta Global
✨Understand the Role
Make sure you have a solid grasp of what a Business Analyst does, especially in the context of customer engagement and communications. Familiarise yourself with the specific responsibilities mentioned in the job description, such as documenting use cases and engaging with stakeholders.
✨Prepare Use Case Examples
Think of relevant examples from your past experience where you've successfully defined and documented use cases. Be ready to discuss how these examples align with the needs of the role, particularly in enhancing digital platforms and customer journeys.
✨Showcase Your Analytical Skills
Be prepared to demonstrate your analytical abilities during the interview. You might be asked to solve a problem or analyse a scenario related to customer engagement. Practise articulating your thought process clearly and logically.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement. Prepare to discuss how you've effectively communicated with both business and technical teams in the past, ensuring everyone is on the same page regarding requirements and expectations.
