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- Tasks: Provide remote and on-site IT support, solving diverse technical issues.
- Company: Join a growing MSP in West Sussex, specialising in cloud migrations and support.
- Benefits: Enjoy flexible working, free parking, and the chance to work from home once a week.
- Why this job: Develop your skills in a supportive environment while building customer relationships.
- Qualifications: Two years of Service Desk experience, Azure Cloud knowledge, and strong customer service skills required.
- Other info: Participate in company events and charity initiatives, enhancing your professional network.
The predicted salary is between 30000 - 42000 £ per year.
Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won’t be a traditional 1st or 2nd line level; all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st or 2nd line queries.
Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers' office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career. The working hours for this particular role are Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments. Free parking is available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity-led events.
Experience/skills/attributes:
- Minimum two years’ experience working on a Service Desk
- Experience of working in an MSP environment is preferable
- Strong experience of working with Azure Cloud – including virtual servers
- Azure Active Directory experience
- Office 365
- Networking and Firewall configuration skills are useful
- Any knowledge or experience of SharePoint Online or Exchange Online
- VOIP solutions
- Any knowledge or experience of MS Dynamics is desirable
- Outstanding customer service experience
- Enjoys building customer rapport and relationships
- Thrives working as part of a team, sharing knowledge and ideas
- Confident, friendly, sociable
- Strong communicator verbally, face to face and written
- Great problem solver with a high attention to detail
- Takes accountability for own work
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Systems Service Desk Engineer (Burgess Hill)
✨Tip Number 1
Familiarise yourself with Microsoft Azure and its services, especially virtual servers and Azure Active Directory. Being able to discuss your hands-on experience or any projects you've worked on will show your expertise and passion for the technology.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves a lot of interaction with clients, think of examples where you've successfully resolved issues or built strong relationships with customers in previous roles.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of specific challenges you've faced in IT support and how you approached them. This will help you stand out as a candidate who can handle the diverse queries that come through the service desk.
✨Tip Number 4
Network with current or former employees of the company if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Cloud Systems Service Desk Engineer (Burgess Hill)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Service Desk role. Emphasise your skills with Azure Cloud, Office 365, and any experience in an MSP environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've solved problems in previous roles and how you can contribute to the company's success.
Highlight Soft Skills: In your application, don't forget to mention your strong communication skills and ability to build rapport with customers. These are crucial for the role, so provide examples of how you've demonstrated these skills in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Make sure to highlight your experience with Azure Cloud, Office 365, and any networking skills you possess. Be prepared to discuss specific projects or challenges you've faced in these areas, as this will demonstrate your hands-on knowledge.
✨Emphasise Customer Service Experience
Since the role involves a lot of customer interaction, share examples of how you've successfully built rapport with clients in previous positions. Highlight any situations where you went above and beyond to resolve issues.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and problem-solving. You might be asked to walk through a scenario where you had to diagnose and fix an IT issue, so think of a few examples that showcase your analytical skills.
✨Express Enthusiasm for Technology
Let your passion for technology shine through during the interview. Talk about any recent trends or tools in the IT industry that excite you, and how you stay updated on new developments. This will show that you're not just looking for a job, but are genuinely interested in growing within the field.
