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- Tasks: Lead a high-performing team in delivering exceptional residential conveyancing services.
- Company: Join a top UK conveyancer with a strong reputation and stability in the market.
- Benefits: Enjoy hybrid working, training, support, and a focus on staff wellbeing.
- Why this job: Be part of a dynamic team that values client satisfaction and operational excellence.
- Qualifications: Proven leadership experience in residential conveyancing and strong communication skills required.
- Other info: Low staff turnover with many long-term employees; a great place for career growth.
The predicted salary is between 43200 - 72000 £ per year.
I am working on behalf of a leading Conveyancing specialist firm, who are seeking an experienced and dynamic professional to lead and drive the operational success of a high-performing Residential Conveyancing department. This is a fantastic opportunity for a proven leader within legal services to oversee a team focused on delivering outstanding client service, achieving performance targets, and enhancing operational processes.
This role is with one of the largest direct conveyancers in the UK who have been providing their services for an incredibly long time, and are backed by a leading provider, which guarantees that they are here to stay. Through covid and periods of recession, they have never been forced to make redundancies, due to the constant and guaranteed stream of work they receive on a monthly basis.
Key Responsibilities- Lead the delivery of residential conveyancing services, ensuring service level agreements (SLAs) are met and client expectations exceeded, positioning the team as a leader in the market.
- Build and maintain strong client relationships through regular meetings, presentations, and appropriate client engagement activities.
- Identify and implement process improvements and service innovations that enhance client satisfaction and operational efficiency, while managing costs effectively.
- Oversee and embed change initiatives smoothly and efficiently within the department.
- Inspire, develop, and support your direct reports to help them reach their full potential, promoting a culture of high performance.
- Monitor team performance, focusing on improving exchange conversion rates and effectively managing the pipeline through regular analysis.
- Take a proactive approach to enhancing the client journey, identifying and actioning improvements to the overall customer experience.
- Handle complaints professionally and promptly, ensuring resolution is in line with established procedures.
- Demonstrated leadership experience, having previously managed a team at a Team Leader level or above.
- You will be motivational, strategic, and capable of uniting teams with clear direction.
- A solid track record of operational process management, preferably within a Residential Conveyancing environment.
- Strong technical expertise in residential conveyancing.
- Excellent communication skills with the ability to influence and drive positive business outcomes.
- Commercial acumen and a strong understanding of the UK conveyancing landscape.
- Outstanding interpersonal and client relationship management skills, both internally and externally.
- A genuine passion for delivering exceptional customer service and a clear vision of what excellence looks like in this space.
Low staff attrition is paramount at this firm, with so many members of the team having been with them for 10, 20 years+, they achieve this by offering training, support, progression and prioritising the wellbeing of their staff. They have been and continue to be at the forefront of the conveyancing market and due to continue organic growth, are looking to hire into their Leeds based team on a hybrid basis.
If you meet the above criteria, please apply directly via the link or contact Rachael Atherton at G2 Legal Recruitment.
Conveyancing Operations Manager/Solicitor employer: G2 Legal
Contact Detail:
G2 Legal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conveyancing Operations Manager/Solicitor
✨Tip Number 1
Familiarise yourself with the latest trends and changes in the UK conveyancing landscape. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the conveyancing sector, especially those who have experience in leadership roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and improved operational processes in previous roles. Highlighting your achievements will showcase your capability to drive performance in the new position.
✨Tip Number 4
Research the firm’s values and culture thoroughly. Understanding their approach to client service and employee wellbeing will allow you to align your responses during interviews, showing that you are a great fit for their team.
We think you need these skills to ace Conveyancing Operations Manager/Solicitor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and operational process management skills, particularly in a Residential Conveyancing environment. Use specific examples to demonstrate your achievements and how they align with the key responsibilities of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your vision for excellence in conveyancing. Mention your understanding of the UK conveyancing landscape and how you can contribute to the firm's success.
Highlight Relevant Skills: Emphasise your strong communication skills and ability to build client relationships. Provide examples of how you've previously inspired and developed teams, focusing on your strategic approach to achieving performance targets.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. A polished application reflects your attention to detail and professionalism, which are crucial in the legal field.
How to prepare for a job interview at G2 Legal
✨Showcase Your Leadership Skills
As a Conveyancing Operations Manager, demonstrating your leadership experience is crucial. Be prepared to discuss specific examples of how you've successfully managed teams, inspired performance, and driven operational success in previous roles.
✨Understand the Conveyancing Landscape
Make sure you have a solid grasp of the UK conveyancing market. Familiarise yourself with current trends, challenges, and innovations in the sector. This knowledge will help you engage in meaningful discussions and showcase your commercial acumen during the interview.
✨Emphasise Client Relationship Management
Highlight your experience in building and maintaining strong client relationships. Prepare to share examples of how you've enhanced client satisfaction and handled complaints effectively, as this role places a strong emphasis on outstanding customer service.
✨Demonstrate Process Improvement Initiatives
Be ready to discuss any process improvements or service innovations you've implemented in past roles. This could include examples of how you've enhanced operational efficiency or improved the client journey, which are key responsibilities for this position.
