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For Companies At a Glance
- Tasks: Design engaging dialogue systems for chat and voice using AI technology.
- Company: Join McGregor Boyall, a leader in innovative user experience design.
- Benefits: Enjoy flexible working options and a collaborative team environment.
- Why this job: Shape the future of conversational AI while making a real impact on user experiences.
- Qualifications: 4+ years in conversation design with strong writing skills and AI knowledge required.
- Other info: We value diversity and encourage applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced AI Conversation Designer to help shape intuitive, human-centric interactions across conversational AI platforms like Genesys. In this role, you will lead the design of intelligent dialogue systems while supporting broader content and user experience design initiatives. Ideal candidates are T-shaped designers—experts in conversational design with the flexibility to collaborate across disciplines to deliver meaningful user experiences.
Key Responsibilities
- Conversational Design
- Create natural, purposeful dialogue flows across chat, voice, and other channels.
- Apply natural language processing (NLP) and natural language understanding (NLU) techniques such as intent recognition, entity extraction, sentiment analysis, and named entity recognition to inform conversation logic.
- Design effective, brand-aligned prompts and interactions for large language models (LLMs), including GPT-based systems.
- Leverage knowledge of AI and machine learning principles to collaborate confidently with technical teams and refine AI behaviour.
- Maintain a strong focus on clarity, tone, and emotional intelligence in all user-facing language.
- Help Experience
- Lead the design of conversational help journeys that empower users to self-serve and reduce support contact.
- Continuously monitor and analyze user engagement with help content and tools, iterating on designs based on insights.
- Work closely with developers and product teams to integrate conversational AI into multi-channel support experiences.
- Content Design
- Translate complex concepts—particularly in finance and investment—into plain, accessible language.
- Apply content design best practices to ensure inclusivity, readability, and usability.
- Collaborate throughout the content lifecycle, from early ideation to legal and compliance approvals.
- Support user research by contributing to discussion guides, prototypes, and insight synthesis.
- User-Centered Design
- Use personas, behavioral data, and user research to craft intuitive, effective conversational experiences.
- Collaborate with UX designers, researchers, and product managers to ensure all designs are grounded in real user needs.
- Regularly evaluate and improve experiences based on user behaviour and feedback.
- Day-to-Day Responsibilities
- Work across multiple projects in a collaborative, lean design team.
- Adapt to shifting project needs, contributing across conversation, content, and interaction design.
- Lead and participate in design workshops, critiques, and cross-functional planning sessions.
- Use Figma as the primary design tool for documentation and collaboration.
- Take initiative, manage your workload, and support the broader team wherever needed.
What We’re Looking For
- Strong expertise in conversational design, including experience with AI, NLP/NLU, and LLMs.
- Exceptional writing and editing skills—able to craft user-focused content that is clear, accessible, and empathetic.
- A T-shaped designer with deep knowledge in one area and the ability to contribute across others.
- Familiarity with Agile methodologies and design frameworks like the Double Diamond.
- Strategic thinker with a user-first mindset and a clear understanding of business goals.
- Comfortable working independently in a multidisciplinary team and collaborating openly with others.
- Curious, proactive, and committed to improving the user experience.
Preferred Experience
- 4+ years of experience in conversation and content design.
- 2+ years working with AI-driven chatbots and conversational platforms.
- Familiarity with financial services or other regulated industries.
- Strong project management and multitasking skills.
- Experience analyzing conversational performance metrics and using insights to optimize design.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
AI Conversation Designer employer: Job Traffic
Contact Detail:
Job Traffic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI Conversation Designer
✨Tip Number 1
Familiarise yourself with the latest trends in conversational AI and NLP. Understanding the nuances of dialogue design and how to apply techniques like intent recognition and sentiment analysis will give you a significant edge during interviews.
✨Tip Number 2
Showcase your experience with Figma and other design tools by preparing a portfolio that highlights your best work. Include examples of conversational flows you've designed, especially those that demonstrate clarity and emotional intelligence.
✨Tip Number 3
Engage with the community by participating in forums or attending webinars related to conversational design and AI. Networking with professionals in the field can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare for the interview by thinking about how you would approach specific challenges in conversational design. Be ready to discuss your thought process and how you would leverage user research and data to inform your designs.
We think you need these skills to ace AI Conversation Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in conversational design, AI, and NLP/NLU. Use specific examples that demonstrate your expertise and how you've contributed to user-centric projects.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AI conversation design. Discuss how your skills align with the job requirements and provide examples of past projects where you successfully designed dialogue systems.
Showcase Your Writing Skills: Since exceptional writing is crucial for this role, include samples of your work that demonstrate your ability to create clear, accessible, and empathetic content. This could be snippets from previous projects or links to published work.
Highlight Collaboration Experience: Emphasise your ability to work within multidisciplinary teams. Provide examples of how you've collaborated with UX designers, developers, and product managers to create effective conversational experiences.
How to prepare for a job interview at Job Traffic
✨Showcase Your Conversational Design Expertise
Be prepared to discuss your previous experience in conversational design, particularly with AI, NLP/NLU, and LLMs. Bring examples of dialogue flows you've created and explain the thought process behind them.
✨Demonstrate Your Writing Skills
Since exceptional writing is crucial for this role, consider bringing a portfolio of user-focused content you've crafted. Be ready to discuss how you ensure clarity, accessibility, and empathy in your writing.
✨Familiarise Yourself with Agile Methodologies
Understanding Agile methodologies will be beneficial, as the company values adaptability. Brush up on how you’ve worked in Agile environments and be ready to share specific examples of your contributions.
✨Prepare for Collaboration Questions
As a T-shaped designer, collaboration is key. Think of instances where you've worked with UX designers, researchers, or product managers, and be ready to discuss how you ensured that designs were grounded in real user needs.
