Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and ensure safety compliance in a dynamic aviation environment.
- Company: Join Menzies Aviation, a global leader in time-critical logistics since 1833.
- Benefits: Enjoy a diverse workplace with equal opportunities and potential for growth.
- Why this job: Be part of a passionate team making a real impact in the aviation industry.
- Qualifications: Good communication skills, attention to detail, and IT aptitude required.
- Other info: Flexible working options available; we value diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance with company policies and procedures at all times.
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure safety and security is never compromised.
- Check customers' travel documentation together with relevant identification to ensure compliance with governing regulations.
- Check customers into airline systems adhering to policies.
- Issue boarding passes and bag tags with the correct information.
- Process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
What we are looking for
- Good verbal communication skills
- Diligent attention to detail
- Aptitude for working with a variety of information technology
- A full 5 year work/unemployment/education history
- Proof of Right To Work in the UK
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values.
Application Instructions
If this role is ticking all the boxes for you, please click apply now! Need more detail? Feel free to contact amanda.cameron@menziesaviation.com for further information.
Customer Service Agent employer: John Menzies
Contact Detail:
John Menzies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the airline industry and customer service standards. Understanding the specific requirements of Menzies Aviation and their airline partners will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your verbal communication skills. Since this role requires good communication, consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence.
✨Tip Number 3
Highlight your attention to detail in conversations. When discussing your experience, share examples where your diligence has led to successful outcomes, especially in compliance or safety-related tasks.
✨Tip Number 4
Research Menzies Aviation's values and culture. Being able to align your personal values with theirs can make a strong impression, showing that you are not just a fit for the role but also for the company.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Customer Service Agent position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your verbal communication skills, attention to detail, and experience with information technology in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Showcase Your Commitment to Safety: Since safety and compliance are crucial in this role, include any relevant experience or training that demonstrates your commitment to health and safety standards. This could be from previous jobs or certifications you've obtained.
Craft a Strong Cover Letter: Write a compelling cover letter that not only expresses your interest in the role but also reflects your understanding of Menzies Aviation's values. Mention how you can contribute to their mission of delivering exceptional customer service.
How to prepare for a job interview at John Menzies
✨Showcase Your Communication Skills
As a Customer Service Agent, strong verbal communication is key. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to interact effectively with customers.
✨Emphasise Attention to Detail
Highlight your diligence in handling customer information and travel documentation. Prepare examples from past experiences where your attention to detail made a difference in customer satisfaction or compliance.
✨Familiarise Yourself with Technology
Since the role involves working with various IT systems, brush up on any relevant software or automated systems you might encounter. Being tech-savvy can set you apart from other candidates.
✨Understand Safety and Compliance
Demonstrate your knowledge of health and safety regulations and compliance standards. Be ready to discuss how you would ensure safety in your role, as this is a critical aspect of the job.
