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- Tasks: Support Operations Infrastructure and solve issues at customer control centres.
- Company: Join HCLTech, a $13+ billion global tech leader with a startup mindset.
- Benefits: Enjoy competitive pay, 20 days vacation, and various insurances.
- Why this job: Be part of a diverse team focused on innovation and social impact.
- Qualifications: Knowledge of RHEL, Windows OS, and experience in server management required.
- Other info: Onsite presence needed 3 days a week; hybrid work options available.
The predicted salary is between 36000 - 60000 £ per year.
We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments — no matter how big or small — can be traced back to an idea’s single spark.
Role definition: You will support Operations Infrastructure and represent HCL in customers' control centers, solving issues and providing support to the software and infrastructure at these sites. This role requires an onsite presence for approximately 3 days a week and is subject to change depending on client requirements & this role will be part of an on-call Rota.
Location: Reading, Havant, Perth (Scotland). Ability to commute/relocate: Reading, Havant, Perth (Scotland) Perth: reliably commute or plan to relocate before starting work (required).
Expected qualification and critical experiences:
- BAU engineer based on customer sites to support critical national infrastructure services.
- Perform queue-based hardware, software and user fault management within predefined SLAs.
- Out of hours support rota once trained.
- Excellent problem-solving skills.
- Ability to work in a pressurized environment.
- Some hybrid working available.
- Good customer service skills.
Mandatory Skills and Certification:
- Knowledge of RHEL 7.x, 8 and 9.
- Knowledge of Windows operating systems from 2016 to 2022.
- Experience in Redhat Satellite, Ansible Automation Platform.
- Excellent experience in day-to-day BAU task and queue management.
- Working on root cause analysis (Problem Management) and maintains high level security for servers.
- Keep the servers with industry security standards.
- Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change, Problem Management).
- Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware).
Mandate Requirement:
- Driving license essential.
- Must meet requirements to become SC cleared.
Desirable Skills:
- Citrix 7.15 or above, PVS or NetScaler.
- Microsoft System Center Orchestrator (Scorch).
- PowerShell.
- CyberArk.
- IT Service Now - SQL, NetBackup, Rubrik.
- Windows 2016 2019, Oracle.
Benefits:
- A supportive, diverse and global team with a brilliant culture.
- Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life, AD & D and Business Travel insurance.
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
- Total Wellbeing is our focus. Alongside your professional excellence, you join likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few.
To know more about us visit – www.hcltech.com
Contact Detail:
HCLTech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Redhat Engineer (Reading)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as RHEL 7.x, 8, and 9, as well as Windows operating systems from 2016 to 2022. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues under pressure. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of HCLTech on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, and they might even offer tips on how to stand out in your application.
✨Tip Number 4
Prepare to discuss your experience with ITIL processes and how you've applied them in previous roles. Understanding these frameworks is essential for the position, and being able to articulate your knowledge will show that you're a strong candidate.
We think you need these skills to ace L3 Redhat Engineer (Reading)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the L3 Redhat Engineer position. Tailor your application to highlight your relevant experience in supporting operations infrastructure and problem-solving.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with RHEL, Windows operating systems, and any relevant tools like Ansible or Redhat Satellite. Provide specific examples of how you've successfully managed BAU tasks and resolved issues in a pressurised environment.
Showcase Problem-Solving Skills: Since excellent problem-solving skills are crucial for this role, include examples of past challenges you faced and how you overcame them. This could be through root cause analysis or maintaining high security standards for servers.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Express your enthusiasm for HCLTech and how your values align with their mission to find your spark and contribute positively to the team.
How to prepare for a job interview at HCLTech
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of RHEL 7.x, 8, and 9 during the interview. Be prepared to discuss your experience with Redhat Satellite and Ansible Automation Platform, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
Since this role involves supporting critical national infrastructure services, be ready to share examples of how you've effectively managed hardware and software issues in a pressurised environment. Use the STAR method to structure your responses.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes related to incident, change, and problem management. Being able to discuss how you have applied these processes in previous roles will show your understanding of server administration best practices.
✨Emphasise Customer Service Skills
As you'll be representing HCL in customer control centres, it's essential to demonstrate your excellent customer service skills. Prepare to discuss how you've handled client interactions and resolved issues to ensure customer satisfaction.
