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For Companies At a Glance
- Tasks: Join our team to provide top-notch IT support and manage client projects.
- Company: Be part of a dynamic software and support team in beautiful Inverness.
- Benefits: Enjoy a competitive salary, private medical insurance, and a company pension scheme.
- Why this job: Grow your career with a company that values professional development and innovative ideas.
- Qualifications: 5+ years of IT support experience and strong skills in Microsoft Azure and networking required.
- Other info: Must have own transport for occasional client site visits and participate in an out-of-hours rota.
The predicted salary is between 35000 - 45000 £ per year.
Position: Senior IT Support Technician
Location: Inverness, Scotland
Salary: £35,000 – £45,000
The role
We are currently looking for an experienced IT Support Technician to join a dynamic software and support team based in Inverness.
While the role is primarily office-based, occasional travel to client sites will be required, so having your own transport is essential. The ideal candidate will bring innovative ideas and a commitment to high-quality service.
Benefits
- Work with a supportive, customer-focused team.
- Enjoy a competitive salary and benefits package.
- Grow your career with a company that invests in your professional development.
- Salary: £35,000 – £45,000 (dependent on experience)
- Private Medical Insurance.
- Company Pension Scheme.
Key Responsibilities
- Provide IT support across various client needs, from troubleshooting to project management.
- This role also involves participating in a mandatory out-of-hours rota (one week/weekend every two months, 7 am – 8 pm).
- Configure and maintain Windows Server environments (2016/2019/2022).
- Build, deploy, and maintain hardware, including configuring RAID, iDRAC, and OS deployment.
- Manage advanced networking setups, including VLANs, VPNs (IPsec and SSL), and wireless access points.
- Administer and manage Microsoft Azure and Office 365 (SharePoint, OneDrive, licensing, migrations).
- Leverage PowerShell scripting to automate tasks.
- Utilize Hyper-V for virtualization and replication.
Requirements
- A minimum of 5 years of IT support experience.
- Outstanding customer-facing skills and a professional, calm demeanor.
- Strong knowledge of Microsoft Azure and Office 365 administration.
- Expertise in networking, including routers, switches, and VPNs.
- Experience with server installations, migrations, and maintenance.
Apply directly or email
Information Technology Support Engineer employer: Digital Waffle
Contact Detail:
Digital Waffle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Make sure to highlight your experience with Windows Server environments and Microsoft Azure in your conversations. This will show that you have the technical skills we are looking for.
✨Tip Number 2
Demonstrate your customer-facing skills during any interactions. We value a calm and professional demeanor, so be prepared to share examples of how you've successfully handled client issues in the past.
✨Tip Number 3
Familiarize yourself with our company culture and values. Showing that you align with our commitment to high-quality service can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your experience with advanced networking setups, including VLANs and VPNs. This is crucial for the role, and demonstrating your knowledge will make a strong impression.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, especially in areas like Microsoft Azure, Office 365, and networking. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to high-quality service. Mention your experience with troubleshooting, project management, and any innovative ideas you can bring to the team.
Highlight Customer-Facing Skills: Since outstanding customer-facing skills are crucial for this role, provide examples in your application that illustrate how you've successfully interacted with clients and resolved their issues.
Showcase Technical Expertise: Detail your technical expertise in your application, particularly in configuring Windows Server environments, managing advanced networking setups, and using PowerShell scripting. This will help demonstrate your fit for the position.
How to prepare for a job interview at Digital Waffle
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server environments and Microsoft Azure. Highlight specific projects where you configured or maintained these systems, as this will demonstrate your hands-on expertise.
✨Demonstrate Customer-Focused Mindset
Since the role emphasizes outstanding customer-facing skills, share examples of how you've successfully resolved client issues in the past. This will show that you understand the importance of high-quality service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot complex IT issues or manage networking setups, and be ready to explain your thought process.
✨Discuss Your Commitment to Professional Development
Mention any relevant certifications or training you've pursued, especially in areas like PowerShell scripting or advanced networking. This shows that you're proactive about growing your skills and staying updated in the field.
