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- Tasks: Build and maintain strong relationships with strategic clients while enhancing their overall experience.
- Company: Join Bidvest Noonan, a passionate team of 27,000 dedicated to exceptional customer service across the UK and Ireland.
- Benefits: Enjoy a supportive work environment with training, resources, and recognition for your contributions.
- Why this job: Be part of a culture that values people, innovation, and social impact while driving client success.
- Qualifications: Proven experience in client relations, a customer-oriented attitude, and confidence engaging with senior management.
- Other info: We welcome diverse applicants and are committed to creating an inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a Client Relationship Manager (CRM) to join the Bidvest Noonan Customer Experience Team. This role will be responsible for building, maintaining, and strengthening the company’s relationship with existing strategic clients. You'll work proactively to understand client needs, address concerns, and enhance overall customer experience. Having a strategic mindset will aid retention and expand client accounts by identifying growth opportunities and facilitating B2B communication.
Key Responsibilities
- Navigate client organisational structure and build long-term relationships.
- Identify key stakeholders and influencers.
- Learn the needs & expectations of the client and develop plans to meet them.
- Regular checking in with the client to ensure they are satisfied with the company.
- Monitor and support the improvement in Net Promoter Scores and any internal survey systems operated by the client that reflect service levels.
- Manage client escalations working with the operations or back-office teams to resolve.
- Support the growth agenda by seeking out new opportunities, tracking bids and success rates.
- Own, produce and deliver client Quarterly Business Reviews.
- Attend Operations led QBR’s on key contracts and monitor and support the team promoting high quality customer service standards, companywide Innovation and ESG initiatives.
What you’ll bring to the role
- Proven experience as a Client Relations Manager or Relationship Manager.
- A customer-oriented attitude.
- Confident engaging at senior/exec management levels.
- Analytical mindset.
How we measure success
- New growth opportunities evident and improvement in retention rates with the client.
- NPS score trends.
- Executive feedback.
- Capturing & recording the Voice of the Customer.
- Quality of analysis, recommendations & reporting.
- Business Unit Managing Director feedback.
Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work. We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success. Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager (London Area)
✨Tip Number 1
Familiarise yourself with Bidvest Noonan's values and mission. Understanding our commitment to exceptional service and inclusivity will help you align your approach when engaging with potential clients and during interviews.
✨Tip Number 2
Network within the industry by attending relevant events or joining professional groups. Building connections can provide insights into client needs and expectations, which is crucial for a Client Relationship Manager role.
✨Tip Number 3
Prepare to discuss specific strategies you've used in the past to enhance customer experience and retention. Highlighting your analytical mindset and ability to identify growth opportunities will set you apart.
✨Tip Number 4
Research common challenges faced by clients in the industry and think about how you would address them. Being able to demonstrate your proactive approach to problem-solving will resonate well with our hiring team.
We think you need these skills to ace Client Relationship Manager (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Client Relationship Manager. Focus on your customer-oriented attitude and any previous roles where you engaged with senior management.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic mindset and ability to identify growth opportunities. Mention specific examples of how you've improved client relationships in the past.
Showcase Analytical Skills: Since the role requires an analytical mindset, include examples in your application that demonstrate your ability to analyse client feedback and improve service levels based on data.
Highlight Team Collaboration: Bidvest Noonan values teamwork, so mention any experiences where you collaborated with operations or back-office teams to resolve client issues or enhance customer service.
How to prepare for a job interview at Placed
✨Understand the Company Culture
Before your interview, take some time to research Bidvest Noonan's values and culture. This will help you align your answers with what they prioritise, especially their commitment to customer service and inclusivity.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare examples from your past experiences where you've successfully navigated challenges or improved client satisfaction.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be ready to discuss how you've used data to drive decisions in previous roles. Highlight any experience with tracking metrics like Net Promoter Scores or client feedback.
✨Engage with Key Stakeholders
Demonstrate your ability to engage with senior management by preparing thoughtful questions about their expectations and how you can contribute to their growth agenda. This shows your proactive approach and strategic thinking.
