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- Tasks: Provide first and second line IT support in a fast-paced trading environment.
- Company: Join a leading financial institution in the heart of London.
- Benefits: Competitive pay, potential for long-term work, and hands-on experience.
- Why this job: Be the go-to IT expert in a dynamic setting, making a real impact daily.
- Qualifications: Experience in financial services IT support and strong troubleshooting skills required.
- Other info: Work on-site in Central London, with opportunities to collaborate on exciting projects.
The predicted salary is between 60000 - 84000 £ per year.
You'll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You'll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.
What you’ll be doing:- Supporting trading desk and back office users in a fast-paced, high-performance environment
- Managing support tickets end-to-end — from logging to closure
- Installing and maintaining desktop hardware, software, and peripherals
- Supporting collaboration tools like O365, Teams, Exchange and more
- Collaborating with infrastructure, telecoms, and networking teams
- Assisting the Trade Floor Support Lead and contributing to ad hoc projects
- Experience supporting trading or financial services users
- Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
- Proven experience supporting Windows 10/11 desktops in a professional environment
- Strong hands-on skills with O365, Exchange, Teams, Mimecast
- Experience with PC imaging and deployment tools (SCCM, InTune)
- Confident working with Dell, Lenovo, HPE trade floor hardware
- Excellent troubleshooting and communication skills
- Strong grasp of ITIL processes
- Familiarity with market data and trading apps is a nice-to-have
You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.
Desktop Support Engineer (City of London) employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Teams, and SCCM. Being able to demonstrate your hands-on experience with these tools during an interview will set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you've had in high-pressure environments, especially within financial services. Be prepared to share examples of how you've successfully managed support tickets or resolved issues quickly under stress.
✨Tip Number 3
Network with professionals in the financial IT sector. Attend industry events or join relevant online forums to connect with others who may have insights into the role or the company, which can give you an edge in your application.
✨Tip Number 4
Prepare for situational questions that assess your troubleshooting skills. Think of scenarios where you had to diagnose and fix issues on the spot, as this is crucial for a Desktop Support Engineer in a trading environment.
We think you need these skills to ace Desktop Support Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting trading or financial services users. Emphasise your familiarity with electronic trading and market data technology, as well as your hands-on skills with Windows 10/11 and O365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the fast-paced environment. Mention specific examples of how you've successfully managed support tickets and collaborated with teams in previous positions.
Highlight Technical Skills: Clearly list your technical skills related to desktop support, including experience with PC imaging and deployment tools like SCCM and InTune. Don't forget to mention your troubleshooting abilities and knowledge of ITIL processes.
Showcase Soft Skills: Since this role requires excellent communication skills, provide examples of how you've effectively communicated with users in high-pressure situations. Highlight your ability to remain calm and reassuring while diagnosing and fixing issues.
How to prepare for a job interview at Harrington Starr
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and the specific tools mentioned in the job description, like O365 and SCCM. Bring examples of how you've successfully resolved technical issues in a high-pressure environment.
✨Demonstrate Your Problem-Solving Ability
Since you'll be working on a trading floor, it's crucial to show that you can think on your feet. Prepare to share specific instances where you've quickly diagnosed and resolved IT issues, especially under pressure.
✨Understand the Financial Environment
Familiarise yourself with the basics of trading and financial services. Being able to speak knowledgeably about market data technology and trading applications will set you apart from other candidates.
✨Emphasise Communication Skills
As the face of IT, your ability to communicate effectively is key. Practice explaining technical concepts in simple terms, and be ready to demonstrate how you've reassured users during stressful situations.
