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- Tasks: Provide first and second line IT support in a fast-paced trading environment.
- Company: Join a leading financial institution in the heart of London.
- Benefits: Competitive pay, potential for long-term work, and hands-on experience.
- Why this job: Be the go-to IT expert in a dynamic setting, making a real impact daily.
- Qualifications: Experience in financial services support and strong troubleshooting skills required.
- Other info: Work on-site in Central London, with opportunities to collaborate on exciting projects.
The predicted salary is between 60000 - 84000 £ per year.
You'll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You'll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.
What you’ll be doing:- Supporting trading desk and back office users in a fast-paced, high-performance environment
- Managing support tickets end-to-end — from logging to closure
- Installing and maintaining desktop hardware, software, and peripherals
- Supporting collaboration tools like O365, Teams, Exchange and more
- Collaborating with infrastructure, telecoms, and networking teams
- Assisting the Trade Floor Support Lead and contributing to ad hoc projects
- Experience supporting trading or financial services users
- Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
- Proven experience supporting Windows 10/11 desktops in a professional environment
- Strong hands-on skills with O365, Exchange, Teams, Mimecast
- Experience with PC imaging and deployment tools (SCCM, InTune)
- Confident working with Dell, Lenovo, HPE trade floor hardware
- Excellent troubleshooting and communication skills
- Strong grasp of ITIL processes
- Familiarity with market data and trading apps is a nice-to-have
You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Teams, and SCCM. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have in high-pressure environments, especially within financial services. Prepare examples of how you've successfully managed support tickets or resolved issues quickly to showcase your ability to thrive on a trading floor.
✨Tip Number 3
Network with professionals in the financial IT sector, particularly those who work in trading environments. Engaging with them can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare to demonstrate your troubleshooting skills during the interview. You might be asked to solve a hypothetical problem on the spot, so practice articulating your thought process clearly and confidently.
We think you need these skills to ace Desktop Support Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting trading or financial services users. Emphasise your familiarity with electronic trading and market data technology, as well as your hands-on skills with Windows 10/11 and O365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the fast-paced environment. Mention specific examples of how you've successfully managed support tickets and collaborated with teams in previous positions.
Showcase Technical Skills: Clearly outline your technical skills related to desktop support, including your experience with PC imaging and deployment tools like SCCM and InTune. Highlight any troubleshooting successes that demonstrate your ability to remain calm under pressure.
Highlight Communication Abilities: Since this role requires excellent communication skills, provide examples of how you've effectively communicated with users and teams in high-pressure situations. This will show that you can be the calm in the storm on the trading floor.
How to prepare for a job interview at Harrington Starr
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11, O365, and other relevant technologies. Bring examples of how you've successfully resolved technical issues in a high-pressure environment, as this will demonstrate your capability to handle the demands of the role.
✨Understand the Trading Environment
Familiarise yourself with the specific challenges of a trading floor. Research common market data technologies and electronic trading systems. Showing that you understand the unique pressures of this environment will set you apart from other candidates.
✨Demonstrate Strong Communication Skills
As you'll be the face of IT for users, it's crucial to convey your troubleshooting process clearly and calmly. Practice explaining complex technical issues in simple terms, as this will help reassure users and showcase your communication prowess.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-time scenarios. Think of past experiences where you had to diagnose and fix issues quickly, and be ready to walk the interviewer through your thought process and actions taken.
