Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Develop CRM and CX strategies for top-tier clients in a dynamic environment.
- Company: Join one of London's leading data and CRM agencies known for award-winning work.
- Benefits: Enjoy a competitive salary, bonuses, and a hybrid working model.
- Why this job: Work with inspiring people and tackle exciting projects that make a real impact.
- Qualifications: Strong CRM/CX strategy experience, preferably from a marketing agency background.
- Other info: A positive culture and a supportive team await you!
The predicted salary is between 46800 - 78000 £ per year.
This role is at one of the top data and CRM agencies in London who continually produce award winning work. They are looking for a CRM Strategist / Customer Engagement Strategist to join this agency that really values its strategists and offers the opportunity to work with a team of inspiring people in a positive and dynamic environment.
You will help develop CRM and CX strategies on a number of varied blue chip client accounts. The role will be across a range of great clients and will offer variety in terms of projects and potential strategic solutions.
Skills and experience:
- Strong CRM / CX strategy experience
- Some of your experience is gained within a marketing agency environment
- A solid understanding of data-driven customer marketing and experience creating engaging customer lifecycle journeys. Some understanding of martech is beneficial
- The ability to interrogate a client brief, understand the strategic challenge and define the best response
- A forward thinker who is passionate about customer engagement
- A strong communicator who can easily engage with clients
A great culture, a lovely team and some really exciting clients make this a great opportunity for a Customer Engagement Strategist.
Contact Detail:
Career Wallet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Strategist
✨Tip Number 1
Network with professionals in the CRM and customer engagement space. Attend industry events, webinars, or local meetups to connect with people who work at agencies similar to ours. This can help you gain insights into the role and potentially get a referral.
✨Tip Number 2
Familiarise yourself with the latest trends in CRM and customer experience strategies. Follow relevant blogs, podcasts, and thought leaders in the industry. This knowledge will not only prepare you for interviews but also demonstrate your passion for the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully developed CRM strategies in previous roles. Think about the challenges you faced, the solutions you implemented, and the results achieved. This will showcase your expertise and problem-solving skills.
✨Tip Number 4
Practice your communication skills, as being a strong communicator is key for this role. Engage in mock interviews with friends or mentors, focusing on articulating your thoughts clearly and confidently. This will help you make a great impression during the actual interview.
We think you need these skills to ace CRM Strategist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CRM and CX strategy experience. Focus on relevant roles you've held in marketing agencies and showcase specific projects where you've developed data-driven customer marketing strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and how your skills align with the role. Mention your ability to interrogate client briefs and provide strategic solutions, as well as your experience with customer lifecycle journeys.
Showcase Your Communication Skills: Since strong communication is key for this role, consider including examples of how you've successfully engaged with clients in previous positions. This could be through presentations, reports, or collaborative projects.
Highlight Your Forward-Thinking Approach: Demonstrate your forward-thinking mindset by discussing any innovative strategies or ideas you've implemented in past roles. This will show that you are not only reactive but also proactive in your approach to CRM and customer engagement.
How to prepare for a job interview at Career Wallet
✨Showcase Your CRM Expertise
Make sure to highlight your strong CRM and CX strategy experience during the interview. Prepare specific examples of past projects where you successfully developed customer engagement strategies, especially in a marketing agency environment.
✨Understand the Client's Needs
Demonstrate your ability to interrogate client briefs by discussing how you've approached similar challenges in the past. Be ready to explain how you defined strategic responses that met client expectations and drove results.
✨Communicate Effectively
As a strong communicator, practice articulating your thoughts clearly and confidently. Engage with the interviewers by asking insightful questions about their clients and projects, showing your genuine interest in their work.
✨Be a Forward Thinker
Express your passion for customer engagement and your forward-thinking approach. Share innovative ideas or trends in CRM that excite you, and discuss how you would apply them to enhance client strategies at the agency.
