Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and teams by troubleshooting issues and improving documentation.
- Company: Join a fast-growing SaaS company in the marketing analytics space with multiple awards.
- Benefits: Enjoy a full-time role with flexible remote work options and a dynamic team culture.
- Why this job: Be part of a scaling company where your technical skills make a real impact.
- Qualifications: Solid SQL skills, familiarity with cloud tools, and a customer-first mindset required.
- Other info: Ideal for those passionate about data and support in a tech environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: London – 4 days per week
Type: Full-Time
I'm currently working with a fast-scaling SaaS business that works in the marketing analytics industry. They’ve won multiple industry awards and are now expanding globally. If you are an Application Support Specialist who has a mix of technical know-how, problem-solving ability, and a passion for improving internal and customer-facing support. This role is perfect for someone who enjoys working across data, infrastructure, and support operations, and wants to play a key part in a company’s continued scale-up.
Day to day:
- Coordinating and prioritising technical support tickets in collaboration with the Service Desk Manager
- Troubleshooting platform issues for both internal teams and external customers
- Performing root cause analysis and helping to build long-term solutions
- Maintaining and improving support documentation and internal knowledge bases
- Working closely with teams across Customer Success, Data, and Engineering to ensure issues are resolved accurately and efficiently
- Producing regular reports and insights to improve support performance and team efficiency
Key skills:
- Solid SQL skills, ideally with experience in PostgreSQL
- Familiarity with cloud environments and infrastructure tools – AWS, SFTP, SSH
- Experience using documentation and ticketing tools like JIRA, Notion, and Slack
- Understanding of version control tools (e.g. Git, Bitbucket) and bonus if you’ve worked with Fivetran or DBT
- Someone with a customer-first mindset and a process-driven approach to support
- Ideally coming from a SaaS, data-focused, or high-growth tech environment
Please apply for this role with your most up to date and relevant CV.
Application Support Engineer (City of London) employer: Levy Professionals
Contact Detail:
Levy Professionals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as SQL, AWS, and JIRA. Having hands-on experience or even completing relevant online courses can give you a significant edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully troubleshot technical issues. Be ready to discuss your thought process and the impact of your solutions on customer satisfaction.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare to discuss how you would approach maintaining and improving support documentation. This is a key part of the role, so having a clear strategy or examples of how you've done this in the past will demonstrate your fit for the position.
We think you need these skills to ace Application Support Engineer (City of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in application support, particularly with SQL, cloud environments, and ticketing tools. Use keywords from the job description to demonstrate your fit for the role.
Showcase Problem-Solving Skills: In your application, provide specific examples of how you've successfully troubleshot issues in previous roles. This could include details about the problems you faced, the solutions you implemented, and the outcomes.
Highlight Team Collaboration: Emphasise your experience working with cross-functional teams. Mention any collaboration with customer success, data, or engineering teams, as this is crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for improving support operations and your customer-first mindset. Explain why you're excited about the opportunity to work with a fast-scaling SaaS business in the marketing analytics industry.
How to prepare for a job interview at Levy Professionals
✨Showcase Your Technical Skills
Make sure to highlight your SQL skills, especially if you have experience with PostgreSQL. Be prepared to discuss specific scenarios where you've used these skills to troubleshoot issues or improve processes.
✨Demonstrate Problem-Solving Ability
Prepare examples of how you've approached complex problems in the past. Discuss your thought process and the steps you took to resolve issues, particularly in a SaaS or tech environment.
✨Familiarise Yourself with Their Tools
Research the documentation and ticketing tools mentioned in the job description, such as JIRA and Notion. Being able to speak about your experience with these tools will show that you're ready to hit the ground running.
✨Emphasise a Customer-First Mindset
Be ready to discuss how you prioritise customer needs in your support role. Share examples of how you've gone above and beyond to ensure customer satisfaction, as this aligns with the company's values.
