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For Companies At a Glance
- Tasks: Support customer service with high-quality IT services and ensure positive experiences.
- Company: Join CTM, a global leader in corporate travel solutions with a diverse and award-winning team.
- Benefits: Enjoy flexible working, wellbeing support, and exciting incentive trips to amazing destinations.
- Why this job: Be part of a vibrant culture focused on growth, sustainability, and employee development.
- Qualifications: Excellent customer service skills and experience in IT service management are essential.
- Other info: CTM is committed to diversity and offers a supportive environment for all employees.
The predicted salary is between 28800 - 42000 £ per year.
Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role
The purpose of the role is to support the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs are met through being listened to, valued and respected leading to positive experiences. They support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills & Experience
- Skills: Excellent customer service and interpersonal skills. Strong teamwork and collaboration skills. Proficient in ITIL best practices. Strong problem-solving and analytical skills. Effective communication skills, both written and verbal. Ability to manage multiple priorities and work under pressure. Technical proficiency in relevant IT infrastructure and service desk tools.
- Experience: Experience in IT service analysts or a similar role. Experience with ITIL or similar IT service management frameworks. Demonstrated ability to work as part of a team of IT professionals. Experience in vendor management and negotiation.
- Knowledge: In-depth understanding of ITIL best practices and frameworks. Knowledge of IT infrastructure, including networks, servers, and security. Understanding of customer service principles and practices. Familiarity with service desk software and tools.
Why CTM?
Reward & Recognition: CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility: The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus: CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include: Annual Volunteer Day Leave to support a charity/cause of your choice, Offsetting all CTM employees’ travel, Partnership with South Pole – supporting sustainable community projects (local & global), Paperless office initiatives & recycling options.
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Service Desk Specialist employer: Corporate Travel Management UK/EU
Contact Detail:
Corporate Travel Management UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Consider obtaining a certification or attending workshops to deepen your understanding, which will demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. Be ready to discuss specific scenarios where you went above and beyond to ensure customer satisfaction.
✨Tip Number 3
Research CTM's values and sustainability initiatives. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of CTM on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service roles, particularly focusing on customer service and technical skills. Use keywords from the job description to demonstrate your fit for the Service Desk Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific experiences that align with CTM's values and the skills required for the role, such as teamwork and problem-solving abilities.
Showcase ITIL Knowledge: Since the role requires proficiency in ITIL best practices, include any relevant certifications or training in your application. Provide examples of how you've applied these principles in previous roles to enhance service delivery.
Highlight Communication Skills: Effective communication is key for this role. In your application, emphasise your written and verbal communication skills, perhaps by sharing instances where you successfully resolved customer issues or collaborated with teams.
How to prepare for a job interview at Corporate Travel Management UK/EU
✨Showcase Your Customer Service Skills
As a Service Desk Specialist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your interpersonal skills and how you ensure customers feel valued and respected.
✨Demonstrate ITIL Knowledge
Since CTM values ITIL best practices, be ready to discuss your understanding of these frameworks. Share specific instances where you've applied ITIL principles in your previous roles, and how they contributed to improved service delivery.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of challenging situations you've encountered in IT service roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Collaboration
CTM values teamwork, so be prepared to discuss your experience working in collaborative environments. Share examples of how you've contributed to team success and how you handle conflicts or differing opinions within a team setting.
