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- Tasks: Be the friendly face of The Cumberland, assisting guests with their requests and creating memorable experiences.
- Company: The Cumberland is a vibrant music hotel in London, perfect for leisure and business travellers.
- Benefits: Enjoy great staff areas, wholesome meals, career development, discounts, and mental health support.
- Why this job: Join a dynamic team in a lively environment, making every guest's stay unforgettable while growing your hospitality career.
- Qualifications: Passion for service, strong communication skills, and previous experience in a fast-paced environment are essential.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 24000 - 36000 £ per year.
The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers.
Are you the “go-to” person for the latest happenings in London? With a bold spirit and a passion for creating memorable moments, you will join a small but dynamic team dedicated to showcasing our vibrant city and ensuring our guests make the most of their visit. In this role, you will assist guests with a variety of requests, from providing directions and booking theatre tickets to delivering luggage and arranging restaurant reservations. Every day brings new opportunities, and no two guests are the same! As the “face” of the hotel, you will be the reason our guests rave about their experience and choose to return.
What you’ll bring:
- A strong passion for delivering the highest levels of service, with a desire to learn, work hard, and progress
- Comfort in a front-line role, confidently engaging with guests and the public
- Empathy and the ability to build relationships, fostering a welcoming and inclusive atmosphere
- An open personality that is relaxed and natural in interactions, making guests feel at ease
- Strong attention to detail and accuracy in all tasks, ensuring guest satisfaction
- A demonstrable desire to pursue a career in hospitality and to contribute positively to the team dynamic
- Previous experience in a fast-paced service environment, showcasing adaptability and resilience
What you’ll get in return:
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests. In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
- Career Development & Growth: We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
- Financial Wellbeing: You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Lobby Host employer: The Cumberland
Contact Detail:
The Cumberland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Host
✨Tip Number 1
Familiarise yourself with the local area around The Cumberland. Knowing key attractions, restaurants, and transport links will help you engage confidently with guests and provide them with valuable recommendations.
✨Tip Number 2
Showcase your passion for hospitality by participating in local events or volunteering in community activities. This demonstrates your commitment to service and helps you build connections within the industry.
✨Tip Number 3
Practice your communication skills by engaging with people from diverse backgrounds. Being able to connect with various guests will enhance your ability to create a welcoming atmosphere at the hotel.
✨Tip Number 4
Research The Cumberland's unique offerings and values. Understanding what sets the hotel apart will allow you to align your personal values with theirs, making you a more attractive candidate.
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lobby Host. Highlight your passion for hospitality and your ability to create memorable experiences for guests in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service or hospitality. Emphasise any previous roles where you engaged with guests, handled requests, or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent service in the past and why you're excited about working at The Cumberland.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, empathy, and attention to detail. These are crucial for a front-line role like a Lobby Host, so provide examples of how you've successfully built relationships with customers.
How to prepare for a job interview at The Cumberland
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent service and creating memorable moments for guests.
✨Demonstrate Your Communication Skills
As a Lobby Host, you'll be the face of the hotel. Practice clear and friendly communication, and be prepared to discuss how you would engage with guests to make them feel welcome and at ease.
✨Highlight Your Adaptability
The role involves handling various requests from guests. Be ready to share examples of how you've successfully adapted to changing situations in fast-paced environments, showcasing your resilience and problem-solving skills.
✨Research The Cumberland
Familiarise yourself with The Cumberland's unique offerings and its location. Being knowledgeable about the hotel and the surrounding area will demonstrate your genuine interest in the position and help you answer questions more effectively.
