Solution Architect Software - Work From Home

Solution Architect (Customer Servicing) Swindon or London Hybrid (x2 days per week on site/ x3 work from home) We’re looking for a skilled and highly motivated Solution Architect to help define and realise our strategic outcomes through IT change and innovation. Nationwide is using modern technologies to unite teams and create engaging digital experiences for today\’s and tomorrow\’s customers. We\’re also investing in our branches and contact centres to offer the best mix of human and digital services. The \’Customer Servicing\’ domain is central to this effort, driving the systems our front-line colleagues use to deliver smooth customer journeys and simplify processes with \’evergreen\’ platforms. You will use your technical expertise to lead on the creation of technical artefacts, enabling high quality (technical/business) solutions to be delivered at pace, along with hands on experience in the Customer Servicing solutions. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at either our Swindon or London office. As a Solution Architect in the Customer Servicing domain, you will work with the Senior Technical Architects, Subdomain Leads and the implementation teams to provide solution design and assurance for current and upcoming projects, providing strong technical leadership, to ensure the right decisions are made with confidence and at pace. Help shape the ongoing evolution of the architecture capability to ensure it continuously improves and can meet the ongoing needs of the Society. Lead and author Solution designs, ensuring they align to our technology strategies, guardrails and key outcomes for Colleague Servicing, covering all aspects of the architecture stack, people, process, data, integration and infrastructure. Help define and improve our architectural principles, design patterns, and implementation techniques. Work with our partners and external parties (software vendors, research companies, industry bodies, and strategic partners) to ensure the definition and delivery of architecture is future proofed and in line with industry best-practice. Experience of reviewing and approving technical designs and configuration documents as part of ongoing peer-reviews. A strong technical background (e.g. design and development) including experience with various software designs, languages, and architecture. Familiarity with cloud computing platforms like AWS and Azure is essential. Experience in providing guidance and technical assurance as part of project governance. Back-office domain that covers at least one of the following Retail business areas including Retail Services, Collections and Recoveries, Remediation and Complaints. Experience of Customer/Colleague systems and working with Customer Servicing stakeholders. Participating in ‘proof of concept’ projects to assist in defining technology direction and enabling business strategy. Networking and Infrastructure security concepts. Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes. A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% ~ Life assurance worth 8x your salary ~ A great selection of additional benefits through our salary sacrifice scheme ~ Access to an annual performance related bonus ~ Access to training to help you develop and progress your career ~25 days holiday, pro rata As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. As a community we want our working lives to count. As a standard-setter, we work for the good of customers, communities, and broader society.