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For Companies At a Glance
- Tasks: Engage with guests and manage client relations in a luxury setting.
- Company: Be London offers high-end serviced apartments in Central London for discerning clients.
- Benefits: Enjoy remote work, competitive pay, free stays, bonuses, and wellness discounts.
- Why this job: Join a fast-growing team in the exciting hospitality sector with great growth opportunities.
- Qualifications: Customer relations experience, ideally in corporate hospitality or hotel reception.
- Other info: Full-time role with evening and weekend shifts required.
The predicted salary is between 24667 - 33200 £ per year.
About us
Be London is a premier provider of luxury serviced apartments located in key areas across Central London, specialising in offering high-end, fully furnished serviced accommodation. Be London caters to discerning corporate clients, tourists, high-end students and professionals seeking upscale flexible living spaces. Based in Covent Garden with over 90 properties across the portfolio, we are a fast-paced, fast-growing business in the most exciting sector of the hospitality arena.
Seeking
Be London is seeking a dynamic professional individual to join our rapidly growing team. We are currently seeking a Front of House Executive to join our Front of House team in day-to-day guest liaison/client relations. Responsible for all guest interactions and reputation management for the portfolio. We are after an individual with a good background in customer relations and ideally within the corporate hospitality and/or hotel industry. Experience in a hotel reception or reservations department would be ideal. Excellent organisational and communication skills are essential.
Details
The role is full-time, 40 hours per week, and you'll be remotely working for a portion of this time. Competitive pay with quarterly discretionary bonuses. Staff benefits also include access to free stays in a wide selection of luxury apartments in central London, discretionary quarterly bonuses, membership of our employee assistance and benefits program, and discounts on a range of therapies and treatments. Must be able to work regular evenings and weekends. Salary - £29,600 - subject to passing probation.
Front of House Executive employer: Be London
Contact Detail:
Be London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Executive
✨Tip Number 1
Familiarise yourself with Be London's portfolio of properties. Understanding the unique features and services offered will help you engage confidently with potential guests and demonstrate your knowledge during interviews.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury serviced apartments. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled guest interactions in previous roles. Be ready to discuss specific situations where you went above and beyond to ensure customer satisfaction.
✨Tip Number 4
Research current trends in the hospitality sector, particularly in luxury accommodations. Being knowledgeable about what guests expect today can help you stand out as a candidate who is not only passionate but also well-informed.
We think you need these skills to ace Front of House Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Front of House Executive position. Tailor your application to highlight your relevant experience in customer relations and hospitality.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in the hospitality sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that relate to guest interactions and reputation management, and explain why you would be a great fit for Be London.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Be London
✨Research the Company
Before your interview, take some time to learn about Be London and its offerings. Understand their values, the type of clientele they serve, and what sets them apart in the luxury serviced apartment market. This knowledge will help you tailor your responses and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience you have in customer relations, particularly within the hospitality or hotel industry. Be prepared to share specific examples of how you've successfully managed guest interactions or resolved issues in the past.
✨Demonstrate Communication Skills
As a Front of House Executive, excellent communication is key. During the interview, showcase your ability to communicate clearly and effectively. Practice articulating your thoughts and consider how you can convey warmth and professionalism in your responses.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions that demonstrate your interest in the role and the company. For example, you could ask about the team dynamics or opportunities for growth within the company.
