Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Listers Group is a leading family-owned motor retailer in the UK, representing prestigious car brands.
- Benefits: Enjoy 25 days holiday, wellness programmes, staff discounts, and more!
- Why this job: Be part of a supportive team with opportunities for growth in the automotive industry.
- Qualifications: Customer service experience is preferred; passion and a positive attitude are essential.
- Other info: Full training provided; flexible working hours with Saturday shifts on a rota.
The predicted salary is between 29000 - 36000 £ per year.
We are recruiting for a Service Advisor to join our VW Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Basic Salary up to £29,000 with OTE up to £36,000 plus benefits.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role And Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers.
- A well-presented individual with a desire, attitude and character to succeed.
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives.
- You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
- 25 days holiday plus bank holidays.
- Company Pension.
- Wellness Programme.
- Sick Pay.
- Group life insurance.
- Staff discount on car servicing.
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays.
- Long service and loyalty incentives.
- Staff referral scheme.
- In-house, manufacturer & professional qualifications.
- Free Parking / On-site Parking.
- Company Events.
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case; actually, there’s over two and a half thousand reasons, our team. Since the very beginning, our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be, so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today.
Contact Detail:
Listers Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volkswagen Service Advisor
✨Tip Number 1
Familiarise yourself with Volkswagen's customer service standards and values. Understanding their approach to customer satisfaction will help you align your responses during the interview, showcasing that you are a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of automotive services and repairs. Being able to discuss common maintenance issues and solutions will demonstrate your enthusiasm for the role and your ability to communicate effectively with customers.
✨Tip Number 3
Prepare examples from your previous experience where you successfully handled customer complaints or exceeded sales targets. This will illustrate your capability in a busy environment and your commitment to delivering excellent service.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Volkswagen Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Service Advisor at Volkswagen. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, organisational skills, and any relevant automotive knowledge. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service and your ability to build rapport with customers. Mention specific examples from your past roles that showcase your skills in a busy environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at Listers Group
✨Show Your Customer Service Skills
As a Service Advisor, your ability to deliver excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your problem-solving skills and ability to build rapport.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities of a Service Advisor, such as booking vehicles for maintenance and liaising with the workshop team. This will show your potential employer that you are proactive and understand what the job entails.
✨Demonstrate Teamwork
Since the role involves working closely with various departments, be ready to discuss how you have effectively collaborated with others in previous roles. Highlight any experiences where teamwork led to improved customer satisfaction or operational efficiency.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your genuine interest in the position and the company. Ask about the team dynamics, training opportunities, or how success is measured in the role. This not only helps you gather important information but also leaves a positive impression.
