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For Companies At a Glance
- Tasks: Provide tech support for devices and troubleshoot issues in a dynamic workplace.
- Company: Join a growing tech team in Bridgend, thriving in a fast-paced digital environment.
- Benefits: Enjoy a competitive salary and the chance to work in a modern office with occasional travel.
- Why this job: Perfect for problem solvers who love tech and want to make an impact in a supportive culture.
- Qualifications: Experience in IT support, strong communication skills, and technical knowledge are essential.
- Other info: Opportunity to work independently while contributing to a collaborative team atmosphere.
The predicted salary is between 21500 - 25500 £ per year.
CPS Group is working with a growing technology team based in Bridgend, offering a fantastic opportunity for an IT Support Consultant to join a fast-paced digital environment. Offices based in Bridgend with occasional travel to other sites.
The role is ideal for someone with a solid technical support background who enjoys solving problems and supporting end users in a busy, modern workplace.
What you’ll be doing:
- Providing technical support for laptops, desktops, tablets, printers, and other authorised IT equipment
- Ensuring seamless connectivity between user devices and key systems (file servers, email, network infrastructure)
- Troubleshooting and resolving issues related to hardware, software, and Windows environments
- Setting up and deploying new IT equipment across the organisation
- Supporting inventory management and ensuring accurate hardware tracking
- Liaising with third-party suppliers for device repair and replacements
- Meeting agreed support targets and contributing to overall service delivery
- Following internal IT procedures and contributing to a consistent support experience
What we’re looking for:
- Experience in an IT support role, ideally in a large or global business setting
- Excellent communication skills
- Strong technical knowledge of IT environments, networks, and user devices
- Previous hands-on experience with hardware configuration and troubleshooting
- Ability to work independently, manage priorities, and deliver reliable support
Contact Kas Morgan – CPS Group UK
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant (Bridgend)
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description. Brush up on your knowledge of hardware, software, and network troubleshooting to demonstrate your expertise during any interviews.
✨Tip Number 2
Prepare to discuss real-life scenarios where you've successfully resolved IT issues. Having concrete examples ready will showcase your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT support. Showing that you're proactive about learning and adapting to new tools will impress potential employers and demonstrate your commitment to the field.
We think you need these skills to ace IT Support Consultant (Bridgend)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Focus on your technical skills, problem-solving abilities, and any previous work in a fast-paced environment, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with hardware configuration, troubleshooting, and your ability to communicate effectively with end users.
Showcase Relevant Skills: In your application, emphasise your strong technical knowledge of IT environments and networks. Provide examples of how you've successfully resolved issues in previous roles to demonstrate your capability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with hardware configuration, troubleshooting, and any specific IT environments you've worked in. This will demonstrate your capability to handle the technical demands of the role.
✨Communicate Clearly
Since excellent communication skills are essential for this position, practice explaining complex technical issues in simple terms. This will show that you can effectively support end users and liaise with non-technical staff.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully resolved technical issues. Discuss your thought process and the steps you took to troubleshoot problems, as this will illustrate your ability to think critically under pressure.
✨Familiarise Yourself with the Company
Research CPS Group and their technology team. Understanding their work culture and the specific challenges they face will allow you to tailor your responses and show genuine interest in the role and the company.
