Director of Product Management (City of London)

Director of Product

Location: Hybrid – London, Blackfriars

Join the Merlin Entertainments Digital & Data Team – where technology, data and digital innovation meet magic!

At Merlin Entertainments, we\’re transforming the entertainment and hospitality industries through superb digital experiences.

Our Digital & Data function is connecting our global technology estate, delivering digital experiences to enchant more than 60 million guests in over 20 countries, and supporting every aspect of our business.

We’re on a mission to turn traditional theme park and hotel experiences into unforgettable moments that captivate guests worldwide.

Working with us means you could be pushing rollercoasters to new heights, safeguarding sea life through optimised infrastructure, creating captivating mobile app and in-park interactions, improving global operations, or directly supporting guests by keeping attractions running smoothly.

If you\’re a hands-on, passionate professional ready to modernise technology, data, and digital products while crafting memorable guest experiences, we\’d love to hear from you!

About the Role – Director of Product

In this pivotal leadership role, you will own and drive the product strategy and execution for our mobile-first hospitality platform, focused on premium queuing, commerce, and seamless customer experiences for major food and beverage (MFB) environments. As part of a new Digital and Data transformation, you will step in to lead mobile product development and shape the next phase of innovation and growth.

Responsibilities

• Define and lead the end-to-end mobile product strategy across premium queuing, commerce, and digital customer journeys.

• Translate business vision into an actionable roadmap with clear priorities, success metrics, and outcomes.

• Collaborate closely with engineering, design, operations, and commercial teams to ensure consistent, high-quality execution.

• Drive continuous improvement of the mobile product experience based on customer insights, data, and emerging technology trends.

• Champion the voice of the customer in a B2C environment, ensuring intuitive, efficient, and enjoyable user experiences.

• Establish agile product processes and foster a culture of experimentation, learning, and accountability.

• Identify and manage partnerships and integrations that enhance mobile commerce and queuing capabilities.

Skills & Experience

• Proven experience in a senior B2C mobile product role, ideally in hospitality, retail, or fast-paced consumer environments.

• Strong track record of owning mobile-first products with high user engagement and revenue impact.

• Experience delivering commerce-related features (e.g. payments, inventory, ordering, digital queuing).

• Experience in multi-site, customer-facing industries.

Interview Process

• Recruiter Call

• Hiring Manager Intro

• 1-2 Stage Panel Interview

Our recruitment process typically takes around 4-5 weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.

Benefits

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.