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For Companies At a Glance
- Tasks: Provide hands-on IT support for hardware, software, and network issues.
- Company: Join a well-established organisation in Preston with a supportive team culture.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Perfect for tech-savvy individuals who love solving problems and helping others.
- Qualifications: Strong knowledge of Windows, Microsoft 365, and basic networking required.
- Other info: Previous IT support experience is highly desirable; apply now to kickstart your career!
The predicted salary is between 30000 - 48000 £ per year.
Our client based in Preston is currently seeking an IT Support Engineer to join their team in an IT support role. This is an excellent opportunity for a technically skilled and customer-oriented individual looking to provide hands-on support across a range of hardware, software, and network issues.
Key Responsibilities:
- Provide first- and second-line support for users across the business
- Troubleshoot and resolve technical issues via phone, email, and in person
- Support and maintain desktops, laptops, mobile devices, and printers
- Assist with user onboarding, system setups, and routine upgrades
- Monitor and maintain IT systems and network infrastructure
Key Requirements:
- Strong knowledge of Windows operating systems, Microsoft 365, and basic networking
- Effective problem-solving skills and attention to detail
- Good communication and interpersonal abilities
- Previous experience in a general IT support role is highly desirable
This is a great opportunity to join a supportive team in a well-established organisation.
To apply and learn more, just click the button! One of the team will be in touch.
Information Technology Support Engineer (Preston) employer: Dexter Talent
Contact Detail:
Dexter Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer (Preston)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows operating systems and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in the past. This could be through troubleshooting hardware or software problems, which is crucial for the role.
✨Tip Number 3
Brush up on your communication skills, as you'll need to explain technical concepts to non-technical users. Practising how to convey complex information in a simple way can set you apart from other candidates.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their approach to IT support and customer service can help you tailor your responses in interviews to align with their expectations.
We think you need these skills to ace Information Technology Support Engineer (Preston)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles. Emphasise your knowledge of Windows operating systems, Microsoft 365, and any networking skills you possess.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-oriented approach and problem-solving skills. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly list your technical skills related to hardware, software, and network troubleshooting. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Abilities: Since good communication is key for this role, include examples of how you've effectively communicated with users or team members in previous positions. This can set you apart from other candidates.
How to prepare for a job interview at Dexter Talent
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of Windows operating systems, Microsoft 365, and basic networking. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting techniques.
✨Demonstrate Customer Service Orientation
Since this role involves direct support for users, highlight your previous experiences where you successfully resolved issues for customers. Use specific examples to illustrate your effective communication and interpersonal skills.
✨Prepare for Common IT Scenarios
Think about common hardware and software issues you’ve encountered in past roles. Be ready to explain how you approached these problems and what solutions you implemented, as this will show your practical experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, the types of systems they use, or their approach to user onboarding. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
