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- Tasks: Maintain and repair thermal management products while ensuring excellent customer relations.
- Company: Join Vertiv, a leader in innovative thermal management solutions.
- Benefits: Enjoy a competitive salary up to £42,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values safety, communication, and customer satisfaction.
- Qualifications: NVQ Level 1 & 2 in Refrigeration and Air Conditioning required; excellent customer service skills preferred.
- Other info: 90% travel required; must have a clean driving license.
The predicted salary is between 30000 - 42000 £ per year.
Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager.
Basic Salary: up to £42,000 dependent on experience
Responsibilities:
- Respond in a professional manner to all assigned service calls while on duty.
- Perform all work in a safe manner and in accordance with established company safety policy.
- Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
- Assist in ensuring that the planned maintenance completion rate is maintained at a minimum of 90%.
- Keep scheduling team informed of changes to your schedule and the status of all open jobs.
- Maintain the accuracy of the customer listing by reporting errors with the site change form.
- Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
- Create reports using FieldDB system and ensure regular synchronization.
- Report sales or service leads to the proper department via the correct process.
- Support company vision and management decisions.
- Use email and other Office based programs to maintain/enhance communications processes.
- Ensure that all Vertiv processes are followed.
- Keep company vehicle clean and properly maintained.
- Protect all tooling and company property issued.
- Work as part of the service team and support business needs.
- Take an active role in the callout rota.
Required/Minimum Qualifications:
- NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
- City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
Additional/Preferred Qualifications:
- Excellent computer skills.
- Previous environmental service experience.
- Excellent customer service skills.
- Self-starter, ability to plan, organize and manage time effectively.
- Clean valid driving license.
Physical & Environmental Requirements: None
Time Travel Needed: 90%
Contact Detail:
Vertiv Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Refrigeration Customer Engineer
✨Tip Number 1
Familiarise yourself with Vertiv’s Thermal Management products and services. Understanding the specifics of what you’ll be working on will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 2
Network with professionals in the refrigeration and air conditioning industry. Attend relevant events or join online forums to connect with others who may have insights or even job leads that could help you land this role.
✨Tip Number 3
Brush up on your customer service skills, as maintaining excellent rapport with customers is crucial for this position. Consider role-playing scenarios with friends or family to practice responding to various customer situations.
✨Tip Number 4
Make sure you’re well-versed in using Oracle Mobile Field Service (MFS) and other relevant software. If you’re not familiar with these tools, look for online tutorials or courses to get up to speed before applying.
We think you need these skills to ace Refrigeration Customer Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Refrigeration Customer Engineer position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Qualifications: Make sure to emphasise your NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning, as well as any certifications like City and Guilds 2078 or 2079. Mention your experience with environmental services if applicable.
Showcase Customer Service Skills: Since the role requires excellent customer service skills, provide examples of how you've successfully interacted with customers in previous roles. This could include resolving issues or maintaining strong relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vertiv
✨Showcase Your Technical Skills
Make sure to highlight your qualifications, such as NVQ Level 1 & 2 in Refrigeration and Air Conditioning. Be prepared to discuss your experience with Vertiv’s Thermal Management products and any relevant codes of practice you are familiar with.
✨Demonstrate Customer Service Excellence
Since the role requires maintaining excellent rapport with customers, be ready to share examples of how you've successfully handled customer interactions in the past. Emphasise your ability to respond professionally to service calls and maintain ongoing communication.
✨Emphasise Teamwork and Communication
This position involves working closely with scheduling teams and other departments. Prepare to discuss how you have collaborated with others in previous roles and how you keep everyone informed about job statuses and changes.
✨Prepare for Safety and Compliance Questions
Given the importance of safety in this role, be ready to talk about your understanding of safety policies and how you ensure compliance in your work. Discuss any specific practices you follow to maintain a safe working environment.
