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- Tasks: Provide hands-on and remote IT support for macOS and Windows users.
- Company: Join a global brand in a dynamic London office environment.
- Benefits: Enjoy a competitive rate, onsite work, and the chance to grow your tech skills.
- Why this job: Be part of a diverse team, enhance your tech expertise, and make a real impact.
- Qualifications: Experience in IT support, strong technical skills, and a proactive mindset are essential.
- Other info: This is a 6-month contract role based in Kings Cross, London.
The predicted salary is between 36000 - 60000 £ per year.
Rate: £250pd Inside IR35
Inside IR35: 6 months contract
Location: London / Kings Cross – 5 days onsite
Overview:
We’re partnering with a global brand seeking an IT Support Specialist for their London office. In this customer-facing role, you’ll provide hands-on and remote support primarily on macOS, with some Windows ensuring smooth IT operations for a diverse team. You’ll also act as a key link between local staff and global IT, requiring strong technical skills, clear communication, and a proactive mindset.
Role and Responsibilities:
- Provide on-site IT support for the London office, resolving technical issues efficiently
- Troubleshoot hardware, software, and network problems across various platforms
- Manage support requests via chat, video, phone, email, and ITSM tools
- Maintain laptops (macOS/Windows), printers, mobile devices, and AV systems
- Escalate complex network issues to global teams as needed
- Install and configure desktops, laptops, peripherals, and applications
- Support meeting room AV and video conferencing setups
- Track IT assets and manage hardware lifecycle
- Assist with onboarding/offboarding and IT setup for staff
- Liaise with global IT and escalate unresolved issues
- Promote IT security best practices locally
- Document procedures and update knowledge base
- Perform routine system checks and maintenance
Essential Skills and Experience:
- Demonstrated experience in an on-site IT support role within a fast-paced, customer-focused environment
- Strong technical expertise across both macOS and Windows platforms
- Proficiency with Google Workspace and Microsoft Office 365
- Solid understanding of networking fundamentals (TCP/IP, DNS, Wi-Fi)
- Experience in hardware diagnostics and repair (laptops, desktops, printers)
- Familiarity with ITSM/ticketing platforms (e.g., ServiceNow)
- Excellent verbal and written communication skills
- Friendly, professional, and empathetic approach to user support
- Proactive attitude with strong problem-solving abilities and eagerness to learn
- Ability to manage multiple priorities with minimal supervision
Desirable:
- Certifications such as CompTIA A+, Network+, Microsoft MCP/MCSA, or ITIL Foundation.
- Experience supporting cloud-based tools and SaaS platforms.
- Working knowledge of Slack for team communications.
- Basic scripting knowledge (e.g., PowerShell, Bash) for automation and system management.
1st / 2nd Line Support Analyst - macOS employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Analyst - macOS
✨Tip Number 1
Familiarise yourself with macOS and Windows support tools. Since this role requires hands-on troubleshooting, being well-versed in the specific tools used for diagnosing and resolving issues on both platforms will give you a significant edge.
✨Tip Number 2
Brush up on your communication skills. As you'll be the link between local staff and global IT, being able to convey technical information clearly and empathetically is crucial. Practice explaining complex concepts in simple terms.
✨Tip Number 3
Get comfortable with ITSM tools like ServiceNow. Understanding how to manage support requests efficiently through these platforms will not only help you in the role but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Showcase your proactive problem-solving abilities. Think of examples from your past experiences where you identified issues before they escalated and took initiative to resolve them. This mindset is highly valued in customer-facing IT roles.
We think you need these skills to ace 1st / 2nd Line Support Analyst - macOS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with macOS and Windows. Use specific examples of how you've resolved technical issues in a customer-focused environment.
Craft a Strong Cover Letter: In your cover letter, emphasise your technical skills and your proactive approach to problem-solving. Mention any relevant certifications and express your enthusiasm for the role and the company.
Showcase Communication Skills: Since this role requires excellent verbal and written communication, provide examples in your application of how you've effectively communicated with users or team members in previous roles.
Highlight Relevant Tools Experience: Mention your familiarity with ITSM tools like ServiceNow, as well as your proficiency with Google Workspace and Microsoft Office 365. This will demonstrate your readiness to hit the ground running.
How to prepare for a job interview at Intec Select
✨Showcase Your Technical Skills
Be prepared to discuss your experience with both macOS and Windows platforms. Highlight specific examples of troubleshooting hardware and software issues, as well as any relevant certifications you hold.
✨Demonstrate Communication Skills
Since this role involves customer-facing support, practice explaining technical concepts in simple terms. Be ready to share how you've effectively communicated with users in the past, especially in stressful situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot complex issues or manage multiple priorities, and be ready to explain your thought process.
✨Research the Company Culture
Understand the company's values and work environment. This will help you tailor your responses to show how you align with their culture, particularly in terms of teamwork and proactive support.
