Team Leader - Claims Operations

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We have made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We are proud of the journey we are on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there is even bigger opportunity out there. If you are excited about joining us and think you have some of what we are looking for, even if you are not 100% sure, we would love to hear from you.

Job Details

• Ensuring that your team achieves all quality and customer outcomes.
• Embedding a coaching and performance management culture within your team.
• Creating the time, space and confidence for your team to go above and beyond for our customers.
• Reducing inbound contact by delivering a high touch case handling approach.
• Celebrating success and creating a winning environment within your team, rewarding and recognising colleagues for the great work they do.
• Accountability for minimising the effort our customers need to go to when making a claim.

Skills we would love you to have

• Demonstrable leadership and coaching experience (claims/insurance experience a bonus, but not essential).
• Track record of building high levels of engagement to deliver colleague outcomes.
• Experience of delivering world beating and exceptional customer service.

What we offer

• Attractive salary based on experience (pay reviews also completed each year).
• Flexible Working - We champion a flexible and hybrid working approach.
• Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus.
• Physical Wellbeing - We fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
• Financial Wellbeing - We provide 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%.
• Mental Wellbeing Programme - We have a range of support to help you keep yourself well.
• 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks.
• Access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes.
• Most of our benefits and wellbeing resources are available to colleagues from their first day.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we will deliver good outcomes for every customer, helping us to grow the company profitably and sustainably.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.