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- Tasks: Join our team to review customer calls and ensure high-quality appointments.
- Company: The Citation Group delivers top-notch HR and Health and Safety services to SMEs across the UK.
- Benefits: Enjoy hybrid work, full training, ongoing support, and fantastic corporate perks.
- Why this job: Be part of a vibrant team that values collaboration and makes a real impact.
- Qualifications: Detail-oriented with a proactive attitude; sales or contact centre experience is a bonus.
- Other info: Perfect for those looking to grow in a dynamic environment.
The predicted salary is between 28800 - 48000 £ per year.
Location: Wilmslow, Cheshire (Hybrid)
We are far from your average service provider. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
- Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
- Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
- Quick to pick up the phone and handle challenges head-on.
- Eager to learn and excel.
- Sales or contact centre background is a bonus.
If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Locations
Sales & Operations Executive - Administration employer: Citation Professional Solutions
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Operations Executive - Administration
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Operations Executive role. Understanding the importance of call quality and how it impacts customer satisfaction will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your proactive attitude by preparing examples of how you've handled challenges in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of the Citation Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and training opportunities during your interview. This shows your eagerness to learn and grow within the company, aligning with their mission to employ brilliant people.
We think you need these skills to ace Sales & Operations Executive - Administration
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Operations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in sales or contact centre roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and proactive nature.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the Citation Group that resonate with you and explain how your skills can contribute to their mission of improving client experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales Operations Executive role.
How to prepare for a job interview at Citation Professional Solutions
✨Show Your Attention to Detail
As a Sales Operations Executive, attention to detail is crucial. Be prepared to discuss examples from your past experiences where you demonstrated this skill, such as reviewing customer calls or managing data accurately.
✨Demonstrate Your Proactivity
The role requires someone who is proactive and quick to handle challenges. Share instances where you took the initiative to solve problems or improve processes in previous roles.
✨Highlight Your Communication Skills
Since you'll be part of a team that values collaboration, it's important to showcase your communication skills. Prepare to discuss how you've effectively communicated with colleagues or clients in the past.
✨Express Your Eagerness to Learn
The company is looking for someone eager to learn and grow. Make sure to convey your enthusiasm for the role and your willingness to develop new skills, especially in a fast-paced environment.
