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- Tasks: Join our team to review customer calls and ensure high-quality appointments.
- Company: The Citation Group delivers top-notch HR and Health and Safety services to SMEs across the UK.
- Benefits: Enjoy hybrid work, full training, ongoing support, and fantastic corporate perks.
- Why this job: Be part of a vibrant team that values collaboration and makes a real impact.
- Qualifications: Detail-oriented with a proactive attitude; sales or contact centre experience is a bonus.
- Other info: Perfect for those looking to grow in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
Location: Wilmslow, Cheshire (Hybrid)
We are far from your average service provider. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
- Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.
- Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.
- Quick to pick up the phone and handle challenges head-on.
- Eager to learn and excel.
- Sales or contact centre background is a bonus.
If you’re looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you’ll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you’ll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you’re taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Locations
Sales Operations Administration Executive employer: Citation Professional Solutions
Contact Detail:
Citation Professional Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Administration Executive
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Sales Operations Executive role. Understanding the importance of call quality and how it impacts customer satisfaction will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your proactive attitude by preparing examples of how you've handled challenges in previous roles. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of the Citation Group on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and training opportunities during your interview. This shows your eagerness to learn and grow within the company, aligning with their mission to support employee development.
We think you need these skills to ace Sales Operations Administration Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales Operations Administration Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Create a CV that emphasises your relevant experience, particularly in sales or contact centre roles. Use specific examples to demonstrate your attention to detail and proactive approach, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention your ability to thrive in a fast-paced environment and your eagerness to learn and excel, as these traits are highly valued by the Citation Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Citation Professional Solutions
✨Show Your Attention to Detail
As a Sales Operations Administration Executive, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your keen eye for detail made a difference, especially in quality assessment or administrative tasks.
✨Demonstrate Your Proactivity
This role requires someone who can take initiative. Think of instances where you identified a problem and took steps to resolve it without being asked. Highlighting your proactive nature will resonate well with the interviewers.
✨Prepare for Role-Specific Questions
Expect questions related to call quality assessment and customer service. Familiarise yourself with common metrics used in sales operations and be ready to discuss how you would ensure high standards in these areas.
✨Emphasise Your Team Spirit
The Citation Group values collaboration, so be sure to share experiences that showcase your ability to work well within a team. Discuss how you’ve contributed to team success in previous roles, particularly in fast-paced environments.
