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- Tasks: Lead the transformation of membership experiences to delight and engage our audience.
- Company: Join a charity dedicated to creating a sense of belonging for every member.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive team environment.
- Why this job: Make a real impact by enhancing member experiences and fostering loyalty.
- Qualifications: Strong CV/portfolio showcasing user journey design and stakeholder influence required.
- Other info: Permanent role based in Central London, 37.5 hours per week.
The predicted salary is between 55000 - 65000 £ per year.
Work for a charity as a Head of Membership Experience. Membership experience is at the heart of everything they do, and this role is central to transforming that experience into one that consistently delights our core audiences at every stage of their journey. From first engagement through to long-term loyalty and sense of belonging, they are working towards an organisation where every member feels like they belong, and every experience is delightful and joint up. That ambition requires someone who can not only set a bold vision, but also deliver against it with clarity, pace and consistency.
The Head of Membership Experience will lead on service and experience design for the Member, from first engagement to long-term retention. That means embedding human-centred design practices into every step of the lifecycle.
What we look for:
- A strong CV and/or portfolio with clear, engaging examples of user journey or experience communications.
- Evidence of influencing senior stakeholders and working with matrixed teams.
- Experience designing strategies that improved satisfaction, sentiment, or engagement.
What we offer:
- Permanent position.
- £55,000 - £65,000 per annum.
- Central London.
- Hybrid working.
- 37.5 hours per week.
Membership Manager (Permanent) employer: Morgan Law
Contact Detail:
Morgan Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Manager (Permanent)
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their core objectives will help you align your vision for membership experience with theirs, making it easier to demonstrate how you can contribute to their goals.
✨Tip Number 2
Network with current or former employees of the charity. Engaging in conversations about their experiences can provide valuable insights into the organisational culture and expectations, which you can leverage during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully influenced senior stakeholders in previous roles. Highlighting these experiences will showcase your ability to navigate complex team dynamics and drive change effectively.
✨Tip Number 4
Stay updated on trends in membership engagement and user experience design. Being knowledgeable about the latest practices will not only enhance your discussions but also position you as a forward-thinking candidate who can bring innovative ideas to the role.
We think you need these skills to ace Membership Manager (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in membership management and user journey design. Use clear examples that demonstrate your ability to influence stakeholders and improve member satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing member experiences. Discuss how your vision aligns with the charity's goals and provide specific examples of strategies you've implemented in the past.
Showcase Your Portfolio: If you have a portfolio, include it with your application. Ensure it contains engaging examples of your work related to user journeys and experience communications, as this will help illustrate your capabilities.
Proofread and Edit: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Morgan Law
✨Showcase Your Vision
Be prepared to articulate a bold vision for the membership experience. Think about how you can transform the member journey and make it delightful at every stage. Use specific examples from your past experiences to illustrate your ideas.
✨Demonstrate Human-Centred Design Skills
Since the role focuses on embedding human-centred design practices, be ready to discuss your approach to service and experience design. Share examples of how you've successfully implemented these practices in previous roles to enhance user journeys.
✨Engage with Stakeholders
Highlight your experience in influencing senior stakeholders and working within matrixed teams. Prepare to discuss how you've navigated complex organisational structures to achieve your goals and improve member satisfaction.
✨Quantify Your Impact
When discussing your past strategies, provide concrete evidence of how your initiatives improved satisfaction, sentiment, or engagement. Use metrics and data to back up your claims, as this will demonstrate your ability to deliver results.
