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For Companies At a Glance
- Tasks: Manage client relationships and convert enquiries into sales while exceeding KPIs.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values innovation and teamwork.
- Qualifications: 1+ years in direct sales with strong communication and problem-solving skills.
- Other info: Experience with Salesforce is a plus; thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow. Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
EXPERIENCE:
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- You have the ability to problem solve and objection handle client and broker needs and relationships.
- You have impeccable written and verbal communication skills and high attention to detail.
- You have excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- You’re resilient, super adaptable, and can work autonomously.
SKILLS:
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for managing leads and reporting in this role. Consider taking an online course or tutorial to boost your proficiency before the interview.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle objections or difficult situations to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current or former Relationship Managers to gain insights into their experiences. This can provide you with valuable information about the role and help you tailor your approach during the application process.
✨Tip Number 4
Prepare examples of how you've successfully managed relationships or exceeded sales targets in the past. Being able to share specific achievements will showcase your suitability for the role and your goal-oriented mindset.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any previous roles where you managed relationships or exceeded KPIs, as these are crucial for the Relationship Manager position.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for customer service and problem-solving skills. Mention specific examples of how you've successfully managed client relationships and contributed to sales growth in past roles.
Highlight Relevant Skills: Clearly outline your proficiency with Salesforce and other technology solutions in your application. Mention your ability to manage multiple tasks and your strong communication skills, as these are essential for the role.
Showcase Your Achievements: Include quantifiable achievements in your application, such as exceeding sales targets or improving customer satisfaction scores. This will demonstrate your capability and align with the expectations of the hiring company.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
As a Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past and how you’ve exceeded client expectations.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you achieved or exceeded KPIs. Highlight specific strategies you used to convert leads into sales, as this will show your potential employer that you can deliver results.
✨Familiarise Yourself with Salesforce
Since managing leads on Salesforce is part of the role, make sure you understand the basics of the platform. If you have experience, be prepared to discuss how you used it to manage your pipeline effectively.
✨Prepare for Teamwork Questions
This role requires working closely with a sales team and third parties. Think of examples where you collaborated successfully with others to achieve a common goal, and be ready to share these during the interview.
