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- Tasks: Manage client relationships and ensure excellent service throughout the sales process.
- Company: Join a dynamic team focused on delivering exceptional member experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a vibrant culture that values teamwork and innovation.
- Qualifications: 1+ years in direct sales with strong customer service skills required.
- Other info: Experience with Salesforce and proficiency in tech tools is a plus.
The predicted salary is between 28800 - 48000 £ per year.
Your role of Membership and Relationship Manager is to fully qualify all opportunities that come via direct or 3rd party channels. The individual must have excellent customer service and problem-solving skills to identify the best solution within our portfolio for each client. You will be accountable for conversion rates from enquiry to the tour being arranged and manage the ongoing conversation until the viewing is completed and converted to sale. You will need to work effectively as part of a sales team and have excellent time management skills to remain in control of all live opportunities. You will be expected to complete business development and work closely with the Broker and Agent channel partner to increase lead flow. Additionally, you will play a key part in relationship managing a portion of the members, using the relationships you have built through the sales process in order to make sure their experience continues to be a positive one as members - taking care of their engagement in the house, minimising churn and growing accounts.
ESSENTIAL DUTIES:
- Deliver and exceed daily/weekly KPIs set by your sales manager.
- Work effectively as part of a team to work towards group KPI targets.
- Liaise with 3rd parties to book in viewings for yourself or appropriate AE.
- Manage each lead on Salesforce and become efficient in using this system correctly for managing leads and reporting.
- Manage pipeline and present to GM/SD on all membership sales.
- Manage invoicing and initial lounge membership payments.
- Manage and execute on quarterly member checks in to be logged in Salesforce.
- Manage ‘churn’ for lounge with escalation to GM/SD as appropriate.
- Manage ‘onboarding’ for lounge with House manager.
EXPERIENCE:
- 1+ years in direct sales.
- Energetic, passionate, hungry to create, manage and evolve a product.
- Customer service-oriented with a demonstrated desire to exceed expectations and the ability to serve multiple customers and deliver an excellent experience.
- Ability to problem solve and objection handle client and broker needs and relationships.
- Impeccable written and verbal communication skills and high attention to detail.
- Excellent time management skills.
- Ability to prioritise and manage multiple tasks in a fast-paced environment.
- Resilient, super adaptable, and can work autonomously.
SKILLS:
- Proficiency with Excel, Google Docs and other technology solutions for streamlining business processes.
- Excellent communication skills and strong follow-through.
- Strong goal orientation.
- Demonstrated problem-solving skills.
- Ideal candidate will have Salesforce experience.
Relationship Manager employer: Hop Talent
Contact Detail:
Hop Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarise yourself with Salesforce before your interview. Since the role requires managing leads and reporting through this system, having a basic understanding of how it works will show your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills by preparing examples of how you've successfully handled client issues in the past. This will help you demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with KPIs and sales targets. Be ready to share specific examples of how you've met or exceeded these in previous roles, as this is crucial for the Relationship Manager position.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in direct sales and customer service. Emphasise any achievements related to KPIs and account management, as these are crucial for the role of a Relationship Manager.
Craft a Compelling Cover Letter: In your cover letter, express your passion for relationship management and sales. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to exceed customer expectations.
Showcase Your Skills: Highlight your proficiency with Salesforce and other technology solutions in your application. Mention any experience you have with managing leads and reporting, as this is essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your communication is impeccable, as this reflects your attention to detail and professionalism.
How to prepare for a job interview at Hop Talent
✨Showcase Your Customer Service Skills
As a Relationship Manager, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully resolved customer issues in the past and how you’ve gone above and beyond to exceed expectations.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience in direct sales and how you've met or exceeded KPIs in previous roles. Highlight specific achievements and how you managed your pipeline effectively, especially using tools like Salesforce.
✨Emphasise Team Collaboration
This role requires working closely with a sales team and third-party partners. Share experiences where you successfully collaborated with others to achieve common goals, and how you contributed to a positive team dynamic.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle objections and solve problems. Think of specific situations where you turned a challenging client interaction into a positive outcome, showcasing your adaptability and resilience.
