Full-Time Sales Assistant (Duke of York)

We are looking for talented individuals for our store at Duke of York Square, on a full-time basis, 40 hours per week. As Sales Assistant at JOSEPH, you love connecting with people, have a natural sense of style, and know how to make someone feel effortlessly elegant. Whether you are styling an existing customer or helping a new customer fall in love with the brand, you bring energy, empathy and excellence to every interaction. Not just a sales role, this is about curating experiences, building relationships and growing with one of London’s most iconic brands.

Key Responsibilities:

• Drive sales with purpose, meet and exceed individual and store targets.
• Share product knowledge, styling ideas and stories behind the collection.
• Stay up to date on new products in the store.
• Champion clienteling initiatives to boost sales results.
• Understand missed opportunities and work with management team on solutions for underperformance.
• Ensure a seamless, high-touch customer journey, delivering personalised service that exceeds expectations.
• Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
• Effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one-to-one interactions.
• Support activating commercial moments, such as client anniversaries, product launches, and special events to drive engagement.
• Ensure a proactive approach to client follow-ups, invitations, and personalised communications to build long-term loyalty.
• Develop deep brand and product knowledge.
• Drive high service standards and accountability.
• Uphold luxury service and company values.
• Work with VM standards in line with Guidelines.
• If required, ensure stock movements in and out of store are managed accurately to minimise stock loss.
• Maintain store upkeep and organisation.

Key Skills & Experience:

• Strong people skills – you are approachable, a good communicator & listener and empathetic.
• Experience and knowledgeable of working within a luxury or premium retail brand.
• Passionate about luxury fashion and eager to share that passion with others.
• Understand business needs and are motivated by sales.
• Show strong teamworking skills and the ability to collaborate with others.
• Effective communicator and team motivator.
• Excellent attention to detail and reliability.

Why work with JOSEPH:

• 33 Days Annual Leave (Full time contracts).
• Health and Wellness resources (including a digital GP) & Retail Discounts via Retail Trust.
• Performance awarded bonus and/or commission scheme.
• Generous staff discount towards our luxury JOSEPH products & our multi-brand products.
• Access to Sample Sales, Social Events & more!

JOSEPH Company values:

• Uncompromising: We are driven by our ambitious expectations – good enough isn’t good enough.
• Integrity: How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity.
• Attention to detail: Thought, care and a great attention to detail goes into everything we do.
• Restless: Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.