Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support to users and manage helpdesk tickets.
- Company: Join a fast-growing company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, free parking, and opportunities for learning and development.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience in IT support, knowledge of Windows OS, and strong communication skills required.
- Other info: Participate in a weekend support rota, typically 1 in 4.
The predicted salary is between 28000 - 42000 £ per year.
Are you a proactive and customer-focused IT professional looking to join a forward-thinking organisation? You Recruitment are working on behalf of a well-established and fast-growing company who are a major player in their industry. With over 200 users and a busy IT environment, they’re looking to bring on an IT Help Desk Support to provide essential 1st and 2nd line support across the business. This is a fantastic opportunity for someone with a passion for IT support and a strong desire to grow within a hands-on, supportive team.
Location: This is an onsite role, Monday - Friday 8am-5pm near their site situated not far from Margate, Kent.
What does the role involve?
- Delivering 1st and 2nd line support to end users across desktop, network, and business systems
- Managing helpdesk tickets and ensuring timely resolution of issues
- Installing, maintaining, and upgrading IT hardware and software
- Setting up and removing user accounts in line with company policies
- Maintaining accurate asset and support documentation
- Participating in a weekend support rota (typically 1 in 4)
What we’re looking for:
- Experience in an IT support role (ideally 1st/2nd line in a busy environment)
- Working knowledge of Windows OS and Microsoft Office
- Excellent communication skills with a strong customer service focus
- Ability to explain technical issues in simple terms
- Strong troubleshooting skills and a methodical approach to problem-solving
- A flexible, team-oriented mindset with a genuine interest in emerging technologies
What’s on offer:
- On-site working in a collaborative and friendly team
- £competitive
- A varied role with excellent opportunities for learning and development
- Free on-site parking and additional company benefits
If you’re looking for a role where your technical skills will be valued and your career supported, I’d love to hear from you.
Information Technology Help Desk Support (Margate) employer: You Recruitment Ltd
Contact Detail:
You Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Support (Margate)
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing with real-world scenarios. You might be asked to solve a problem on the spot, so being prepared can really set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully resolved user issues in the past. This will highlight your proactive approach and ability to communicate effectively with non-technical users.
✨Tip Number 4
Research the company and its IT environment. Understanding their specific needs and challenges can help you tailor your responses in the interview, demonstrating that you're genuinely interested in contributing to their team.
We think you need these skills to ace Information Technology Help Desk Support (Margate)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line roles. Emphasise your familiarity with Windows OS and Microsoft Office, as well as any troubleshooting skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your customer-focused approach. Mention specific examples of how you've successfully resolved technical issues in the past and your desire to grow within a supportive team.
Highlight Communication Skills: In both your CV and cover letter, emphasise your excellent communication skills. Provide examples of how you've explained technical issues to non-technical users, showcasing your ability to simplify complex information.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at You Recruitment Ltd
✨Show Your Customer Service Skills
Since the role is customer-focused, be prepared to discuss your previous experiences in IT support. Highlight specific instances where you successfully resolved user issues and how you communicated effectively with them.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Windows OS and Microsoft Office, as these are crucial for the position. Be ready to answer technical questions or even troubleshoot a hypothetical problem during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of examples from your past work where you had to troubleshoot an issue methodically and explain your thought process clearly.
✨Express Your Willingness to Learn
The company values growth and development, so convey your enthusiasm for learning new technologies. Share any relevant courses or certifications you’ve pursued to enhance your IT skills.
