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For Companies At a Glance
- Tasks: Join our team as a Hire Controller, managing customer enquiries and processing hire contracts.
- Company: NEOS Engineering is a fast-growing independent company with multiple depots across the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, 28 days holiday, and a company pension.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and grow your career in a supportive environment.
- Qualifications: Experience in customer service or sales support is essential; tool hire background is a plus.
- Other info: Full-time role with flexible hours; apply with your CV and a brief cover letter.
The predicted salary is between 26000 - 27500 £ per year.
NEOS Engineering are partnered with a leading, fast-growing independent company operating across multiple depots across the UK. Following continued expansion, they are now looking to appoint a Hire Controller to join their busy and successful depot in Pontypridd.
The Role
As a Hire Controller, you’ll play a crucial role in the day-to-day operations of the hire desk. You’ll be the first point of contact for inbound enquiries, responsible for providing excellent customer service, processing hire contracts, and supporting internal coordination with the transport, credit, and operations teams. You’ll also be tasked with growing customer accounts, managing job bookings, and ensuring smooth and accurate processing of orders from initial enquiry through to delivery and collection.
Responsibilities include:
- Responding to incoming customer calls and sales enquiries
- Building long-term relationships with clients and upselling where possible
- Processing hire contracts accurately and efficiently
- Coordinating delivery and collection of equipment in line with customer requirements
- Working closely with transport, warehouse and credit control teams
- Handling customer queries, quotes and job confirmations
- Maintaining system records and ensuring data accuracy
- Supporting the depot team with general administration and ad hoc duties
The Candidate
You’ll have experience working in a fast-paced hire desk, sales support, or customer service role. A background in tool or plant hire is desirable but not essential—what’s most important is your ability to communicate well, stay organised, and deliver excellent service under pressure.
Key skills & competencies include:
- Strong verbal and written communication skills
- Good IT literacy and ability to learn internal systems (Syrinx knowledge beneficial)
- Ability to manage multiple tasks and prioritise effectively
- Customer-focused with a professional and proactive approach
- Sales-minded and commercially aware
- Experience in hire, construction, or logistics preferred
The Benefits
£26,000 – £27,500 DOE Bonus and Loyalty Scheme 28 days holiday (inclusive of bank holidays) Company pension scheme Full-time, permanent position – Monday to Friday, 6:30am to 4:00pm OR 7:30am to 5:00pm
Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you.
Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.
We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejected.
Contact Detail:
Neos Engineering Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HIRE CONTROLLER
✨Tip Number 1
Familiarise yourself with the hire industry, especially tool and plant hire. Understanding the terminology and processes will help you communicate effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This will prepare you for the types of enquiries you might handle as a Hire Controller and show your potential employer that you're ready to provide excellent service.
✨Tip Number 3
Network with professionals in the hire and logistics sectors. Attend industry events or join relevant online forums to make connections that could lead to job opportunities and give you insights into what employers are looking for.
✨Tip Number 4
Research NEOS Engineering and their operations. Understanding their values, culture, and recent developments will allow you to tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace HIRE CONTROLLER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales support, or hire desk roles. Emphasise any specific skills that align with the job description, such as communication and IT literacy.
Craft a Compelling Cover Letter: Write a short cover letter explaining why you are a great fit for the Hire Controller role. Mention your experience in fast-paced environments and your ability to build customer relationships, as these are key aspects of the job.
Showcase Relevant Skills: In both your CV and cover letter, highlight your strong verbal and written communication skills, as well as your ability to manage multiple tasks effectively. If you have experience with systems like Syrinx, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Neos Engineering Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Hire Controller. Familiarise yourself with the key tasks such as processing hire contracts, managing customer enquiries, and coordinating with other teams. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or built long-term relationships with clients, highlighting your proactive approach.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for a Hire Controller. Be ready to talk about how you prioritise your workload and stay organised, especially in a fast-paced environment. You might even want to mention any tools or methods you use to keep track of your tasks.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, the company's growth plans, or how success is measured for a Hire Controller. This not only gives you valuable insights but also demonstrates your engagement.
