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For Companies At a Glance
- Tasks: Join our team as a Hire Controller, managing customer enquiries and processing hire contracts.
- Company: NEOS Engineering is a fast-growing independent company with multiple depots across the UK.
- Benefits: Earn up to £27,500 plus bonuses, enjoy 28 days holiday, and a company pension scheme.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and grow client relationships.
- Qualifications: Experience in customer service or sales support is essential; tool hire background is a plus.
- Other info: Full-time role with flexible hours, Monday to Friday, in a supportive work environment.
The predicted salary is between 22000 - 29000 £ per year.
NEOS Engineering are partnered with a leading, fast-growing independent company operating across multiple depots across the UK. Following continued expansion, they are now looking to appoint a Hire Controller to join their busy and successful depot in Pontypridd.
The Role
As a Hire Controller, you’ll play a crucial role in the day-to-day operations of the hire desk. You’ll be the first point of contact for inbound enquiries, responsible for providing excellent customer service, processing hire contracts, and supporting internal coordination with the transport, credit, and operations teams. You’ll also be tasked with growing customer accounts, managing job bookings, and ensuring smooth and accurate processing of orders from initial enquiry through to delivery and collection.
Responsibilities include:
- Responding to incoming customer calls and sales enquiries
- Building long-term relationships with clients and upselling where possible
- Processing hire contracts accurately and efficiently
- Coordinating delivery and collection of equipment in line with customer requirements
- Working closely with transport, warehouse and credit control teams
- Handling customer queries, quotes and job confirmations
- Maintaining system records and ensuring data accuracy
- Supporting the depot team with general administration and ad hoc duties
The Candidate
You’ll have experience working in a fast-paced hire desk, sales support, or customer service role. A background in tool or plant hire is desirable but not essential—what’s most important is your ability to communicate well, stay organised, and deliver excellent service under pressure.
Key skills & competencies include:
- Strong verbal and written communication skills
- Good IT literacy and ability to learn internal systems (Syrinx knowledge beneficial)
- Ability to manage multiple tasks and prioritise effectively
- Customer-focused with a professional and proactive approach
- Sales-minded and commercially aware
- Experience in hire, construction, or logistics preferred
The Benefits
£26,000 – £27,500 DOE Bonus and Loyalty Scheme 28 days holiday (inclusive of bank holidays) Company pension scheme Full-time, permanent position – Monday to Friday, 6:30am to 4:00pm OR 7:30am to 5:00pm
Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you. Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.
We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejected.
HIRE CONTROLLER employer: Neos Engineering Recruitment
Contact Detail:
Neos Engineering Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HIRE CONTROLLER
✨Tip Number 1
Familiarise yourself with the hire industry, especially tool and plant hire. Understanding the terminology and processes will help you communicate effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by simulating common scenarios you might face as a Hire Controller. This could include handling difficult customer queries or upselling services, which will prepare you for real-life situations in the job.
✨Tip Number 3
Network with professionals in the hire and logistics sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within companies like NEOS Engineering.
✨Tip Number 4
Research NEOS Engineering specifically. Understand their values, recent projects, and company culture. Tailoring your approach based on this knowledge can set you apart from other candidates and show your genuine interest in joining their team.
We think you need these skills to ace HIRE CONTROLLER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales support, or hire desk roles. Emphasise any specific skills that align with the job description, such as communication and IT literacy.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Hire Controller role. Mention your ability to manage multiple tasks, your customer-focused approach, and any relevant experience in the hire, construction, or logistics sectors.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents well.
Highlight Relevant Experience: If you have experience with tools or plant hire, make sure to mention it. Even if it's not essential, demonstrating familiarity with the industry can set you apart from other candidates.
How to prepare for a job interview at Neos Engineering Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Hire Controller. Familiarise yourself with the key tasks such as processing hire contracts, managing job bookings, and coordinating with various teams. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, be prepared to discuss your previous customer service experiences. Highlight specific examples where you provided excellent service or resolved issues effectively, as this will show your suitability for the position.
✨Demonstrate Your Organisational Skills
The ability to manage multiple tasks is crucial for a Hire Controller. Be ready to share how you prioritise tasks and stay organised in a fast-paced environment. You could mention tools or methods you use to keep track of your workload.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, growth opportunities, or how success is measured in the position. This not only helps you gather information but also leaves a positive impression.
