At a Glance
- Tasks: Lead a team in delivering top-notch customer service in the lettings industry.
- Company: Join Blundells, a market leader in residential lettings with a dynamic team culture.
- Benefits: Enjoy 23 days annual leave, birthday off, gym discounts, and perks at work.
- Why this job: Elevate your career with training, progression opportunities, and a supportive team environment.
- Qualifications: Experience in residential lettings and excellent communication skills are essential.
- Other info: Full training provided, with a focus on personal and professional development.
The predicted salary is between 36000 - 60000 Β£ per year.
Do you have experience in the Lettings Industry and want to put those skills to good use? Are you passionate about providing great customer service? And are you looking to join a dynamic and motivated team? A fantastic opportunity has arisen to join our established residential lettings team at Blundells, as a Senior Property Manager. This is the perfect role for a Property Manager or Lettings Negotiator who wants to take the next step in their career.
Our Senior Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market-leading agent, weβre on the lookout for people with great communication and relationship skills and a passion for delivering quality customer service!
Your day-to-day duties may include:
- Assisting the Manager to motivate the team, inspiring colleagues to support each other to achieve individual, team, and company goals.
- Assisting with training and coaching Property Managers within your team.
- Monitoring the team's customer service Key Performance Indicators.
- Supporting and advising Property Managers on maintenance works, end of tenancy deposits, safety certification, and compliance.
- Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
- Managing a small portfolio of properties, including coordinating repairs and maintenance, organising safety inspections, managing remedial works, liaising with landlords following regular property visits, and assisting your customers with general tenancy queries.
About You:
- Experience in residential lettings is essential.
- Excellent communication skills β both written and verbal.
- Good at building and maintaining relationships with customers and stakeholders across the business.
- Effective in time management and managing expectations.
- Naturally robust with a βcan-doβ attitude.
- Self-motivated β able to work independently whilst maintaining a role as part of our team.
Opportunities of being a Senior Property Manager:
- Full training provided, including Senior Property Management and Team Leader development.
- Excellent career progression, with opportunities across the business.
- Qualifications in residential lettings.
Benefits of working in Blundells:
- 23 days annual leave, plus bank holiday β increasing with longevity. Plus a day off on your birthday!
- Pension Scheme.
- Perks at Work β Discounts on products and services including electrical & travel.
- Discounts on estate agency, mortgage, conveyancing, and surveying services.
- Access to our Employee Assistance Programme 24hr, 7 days per week.
- Nuffield Health Screening β discounted medical assessment to provide an in-depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme.
Contact Detail:
Finders Keepers Ltd. Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Senior Property Manager
β¨Tip Number 1
Network within the lettings industry by attending local property events or joining relevant online forums. This can help you connect with professionals who might provide insights or even refer you to opportunities at Blundells.
β¨Tip Number 2
Showcase your customer service skills in conversations and interviews. Prepare examples of how you've successfully managed tenant relationships or resolved issues, as this will demonstrate your fit for the role.
β¨Tip Number 3
Familiarise yourself with the latest trends and regulations in the lettings market. Being knowledgeable about current compliance issues and safety certifications will set you apart from other candidates.
β¨Tip Number 4
Research Blundells and their approach to property management. Understanding their values and customer service philosophy will allow you to tailor your discussions and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Senior Property Manager
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights your experience in the lettings industry. Focus on relevant roles and responsibilities that showcase your customer service skills and property management experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to motivate and lead a team. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Highlight Communication Skills: Since excellent communication is key for this role, ensure you provide examples of how you've effectively communicated with customers and stakeholders in previous positions. This can be included in both your CV and cover letter.
Showcase Problem-Solving Abilities: In your application, mention instances where you've successfully managed complex letting situations or resolved tenant issues. This will demonstrate your capability to handle the challenges of a Senior Property Manager.
How to prepare for a job interview at Finders Keepers Ltd.
β¨Showcase Your Lettings Experience
Make sure to highlight your experience in the lettings industry during the interview. Be prepared to discuss specific situations where you successfully managed properties or resolved tenant issues, as this will demonstrate your expertise and suitability for the Senior Property Manager role.
β¨Emphasise Communication Skills
Since excellent communication is key in this role, be ready to provide examples of how you've effectively communicated with landlords, tenants, and team members in the past. This could include handling difficult conversations or ensuring clarity in instructions and expectations.
β¨Demonstrate Team Leadership Abilities
As a Senior Property Manager, you'll be expected to motivate and inspire your team. Share any experiences where you've taken on a leadership role, whether through training others or leading projects, to show that you can foster a collaborative environment.
β¨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer service challenges. Think about potential situations you might face in the role and how you would handle them, focusing on your 'can-do' attitude and self-motivation.