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- Tasks: Lead and support a team to enhance agency performance and creator success.
- Company: Fanvue is a leading AI-powered platform revolutionising creator monetisation globally.
- Benefits: Enjoy unlimited holiday, remote work, flexible hours, and a budget for personal growth.
- Why this job: Join a mission-driven team focused on empowering creators and driving innovation in the creator economy.
- Qualifications: Experience in managing high-performing teams and understanding agency operations is essential.
- Other info: Contribute to Fanvue's evolving agency strategy while collaborating across teams.
The predicted salary is between 36000 - 60000 £ per year.
Fanvue is the fastest-growing creator monetisation platform in the creator economy. We are the leading AI-powered creator-first platform, designed to empower creators worldwide to directly monetise their audience. We’re on a mission to redefine the creator economy by empowering creators to connect, share, and earn more efficiently.
As the Creator Success Manager focused on agencies, you’ll be responsible for managing the team that supports Fanvue’s sales agencies. These agencies represent large groups of creators and play a vital role in scaling the platform’s revenue. Your focus will be on overseeing agency-facing reps, driving agency performance, improving retention, and ensuring agencies are consistently growing and delivering results.
You’ll combine strong leadership skills with deep operational oversight, supporting your team with training, strategic direction, and performance tracking while collaborating cross-functionally to align with Fanvue’s broader goals.
What You'll Do:
- Team Management and Coaching
- Lead and support a team of Creator Success Agency Reps.
- Conduct regular 1:1s, performance reviews and team syncs to ensure alignment and accountability.
- Provide coaching on relationship management, communication quality and tactical execution.
- Agency Strategy Oversight
- Guide the team in delivering structured, high-impact support to agency partners.
- Work with reps to set earning targets for agencies, track progress and resolve issues.
- Monitor at-risk agencies and assist in executing retention or reactivation strategies.
- Performance Monitoring
- Oversee performance reporting for agencies and reps, using internal tools and dashboards.
- Track key metrics like MoM earnings, retention, and churn indicators.
- Provide regular updates to leadership on squad performance and agency health.
- Process and Operational Excellence
- Uphold and continuously improve internal SOPs and playbooks related to agency management.
- Identify inefficiencies in workflows and propose scalable improvements.
- Cross-Team Collaboration
- Collaborate closely with the Sales team to align on handovers and target setting.
- Act as a feedback loop between agencies and internal teams, including Product, Support, and Marketing.
- Support internal strategy development by sharing trends and insights gathered from your team.
Who You Are:
- Experience managing or leading a high-performing team in Customer Success, Account Management, or Sales Ops.
- Strong understanding of agency operations in the creator economy or a platform environment.
- Excellent coaching, prioritization, and communication skills.
- Proficiency using data and performance tools to track and steer outcomes.
- Process-driven with a high standard for relationship management and execution quality.
What Success Looks Like:
- Your team consistently supports agencies to grow, retain creators, and scale earnings.
- You elevate your reps through coaching, structure, and clear leadership.
- You identify agency needs and align cross-functionally to deliver solutions.
- You contribute to the evolution of Fanvue’s agency strategy through insights and operational excellence.
Why Join Fanvue?
- Work with a talented, mission-driven team dedicated to empowering creators worldwide.
- A culture that values innovation, excellence, ownership, transparency, and speed.
- Accelerated growth opportunities.
- Unlimited holiday.
- Remote working.
- Flexible hours, according to the times you perform best.
- Budget for growth and wellbeing.
Contact Detail:
fanvue Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency Growth & Success Manager
✨Tip Number 1
Familiarise yourself with the creator economy and agency operations. Understanding how agencies function within this space will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific strategies you've implemented to drive performance and improve retention.
✨Tip Number 3
Network with professionals in the creator economy, especially those involved with agency management. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Stay updated on the latest trends and tools used in performance monitoring and data analysis. Being knowledgeable about these aspects will position you as a strong candidate who can leverage data for agency success.
We think you need these skills to ace Agency Growth & Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or sales operations. Emphasise any leadership roles you've held and your understanding of agency operations in the creator economy.
Craft a Compelling Cover Letter: In your cover letter, express your passion for empowering creators and how your skills align with Fanvue's mission. Mention specific examples of how you've successfully managed teams or improved performance in previous roles.
Showcase Data Proficiency: Since the role involves using data to track performance, include examples of how you've used data tools in past positions. Highlight any metrics you’ve improved or insights you’ve provided that led to operational excellence.
Prepare for Interviews: If invited for an interview, be ready to discuss your coaching style and how you would support agency partners. Think about strategies you've implemented in the past to improve retention and performance, and be prepared to share these insights.
How to prepare for a job interview at fanvue
✨Showcase Your Leadership Skills
As a potential Agency Growth & Success Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and performance improvement.
✨Understand the Creator Economy
Familiarise yourself with the creator economy and agency operations. Be ready to discuss trends and challenges within this space, as well as how you can contribute to Fanvue's mission of empowering creators.
✨Prepare for Performance Metrics Discussion
Since the role involves monitoring key performance indicators, be prepared to discuss how you've used data to drive results in previous roles. Highlight specific metrics you've tracked and how they influenced your team's success.
✨Emphasise Cross-Functional Collaboration
Collaboration is key in this role. Think of examples where you've worked with other teams to achieve common goals. Be ready to explain how you would facilitate communication between agencies and internal teams at Fanvue.
