Contract Performance Manager

A leading real estate and property services group is seeking a Business Improvement Manager to drive excellence across a diverse national portfolio. This is a rare opportunity to shape the future of FM delivery in a dynamic, fast-growing organisation known for its entrepreneurial approach. You’ll lead the transformation of facilities services – bringing FM services in-house – across commercial offices, shopping centres, business parks, and public realm spaces. This role offers the chance to influence strategy, lead high-performing teams, and implement cutting-edge solutions that redefine service standards.Key ResponsibilitiesLead and optimise FM service delivery across a national portfolio.Ensure compliance with health & safety and environmental standards.Manage budgets, contracts, and supplier relationships.Develop and implement SOPs and performance frameworks.Champion innovation and continuous improvement.Build strong stakeholder relationships and drive customer satisfaction.Support business growth through scalable systems and service models.What You’ll Bring5+ years’ FM experience (TFM and Soft FM).Proven success in multi-site performance management and service improvement.Strong leadership, commercial awareness, and stakeholder engagement skills.Proficiency in FM systems (e.g., CAFM/IWMS) and Microsoft Office.A proactive, resilient mindset with a passion for excellence.Why Apply?This is a chance to shape the future of FM in a company that values ownership, innovation, and action.You’ll be empowered to make decisions, challenge convention, and deliver real impact.If this sounds like it could be of interest please get in touch directly or click Apply!