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- Tasks: Provide onsite IT support, troubleshoot issues, and ensure customer satisfaction daily.
- Company: Join a dynamic team in the Angel Lane area focused on impactful IT solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real difference by resolving tech issues and enhancing user experiences every day.
- Qualifications: 5+ years of onsite support experience; ITIL V3 certification preferred; strong customer service skills.
- Other info: Ideal for tech enthusiasts eager to tackle diverse challenges in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive IT Onsite Support Specialist to join our team in Angel Lane area. This is a diverse and challenging position ideal for someone passionate about IT support, eager to make a daily impact by ensuring timely, professional resolution of support requests and incidents. You will be the go-to person for onsite support and the escalation point for issues beyond Tier 1 and 2 resolution.
- Provide support that consistently meets or exceeds Customer expectations;
- Determine and recommend which products or services best fit the customers' needs;
- Support and maintain user account information including rights, security and systems groups;
- Receive and resolve issues from Tiers 1, 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary;
- Provide troubleshooting and problem resolution support for all network devices;
- Coordinate with third-party vendors to resolve hardware and software problems, as required;
- Receive and resolve hardware or software related issues from Tiers 1, 2 and 3 when break-fix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Execute the installation of PCs, peripherals and LAN-based equipment;
- Assist with setting up security, file access and other administrative procedures associated with moves;
- Document changes to inventory use and configuration.
Qualifications:
- ITIL V3 Foundation Certification (recommended);
- Microsoft Operating System / Office Certification(s) will be an asset;
- Advanced MS Office 365 skills;
- Scripting, coding skill will be considered an advantage;
- iOS, Android advanced user;
- Basic Networking skills;
- At least 5 years' experience in onsite support;
- Customer oriented (Service awareness);
- Relationship-builder, at ease with people and capable of quickly building trust.
Software Technical Support employer: Stefanini EMEA
Contact Detail:
Stefanini EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Technical Support
✨Tip Number 1
Familiarise yourself with ITIL V3 principles, as this will not only enhance your understanding of IT service management but also demonstrate your commitment to best practices in support roles. Consider discussing how you've applied these principles in past experiences during your interview.
✨Tip Number 2
Brush up on your advanced MS Office 365 skills and be prepared to showcase your proficiency. You might want to think of specific examples where you've used these tools to solve problems or improve processes in previous roles.
✨Tip Number 3
Highlight your experience with troubleshooting network devices and any relevant coding or scripting skills you possess. Be ready to discuss scenarios where you've successfully resolved complex technical issues, as this will illustrate your hands-on expertise.
✨Tip Number 4
Emphasise your customer-oriented approach and relationship-building skills. Prepare to share examples of how you've built trust with clients or colleagues, as this is crucial for a role that involves direct interaction with users and vendors.
We think you need these skills to ace Software Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles where you provided onsite assistance. Emphasise your problem-solving skills and customer service orientation.
Craft a Strong Cover Letter: In your cover letter, express your passion for IT support and how your experience aligns with the job requirements. Mention specific examples of how you've resolved complex issues or improved customer satisfaction in previous roles.
Highlight Relevant Certifications: If you have ITIL V3 Foundation Certification or Microsoft Operating System/Office certifications, make sure to mention these prominently in your application. They can set you apart from other candidates.
Showcase Technical Skills: List your technical skills clearly, including advanced MS Office 365 skills, basic networking knowledge, and any scripting or coding abilities. This will demonstrate your capability to handle the technical aspects of the role.
How to prepare for a job interview at Stefanini EMEA
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with Microsoft Operating Systems, Office 365, and any scripting or coding skills you possess. Demonstrating your knowledge of basic networking will also be beneficial.
✨Emphasise Customer Service Experience
Since the role is customer-oriented, share specific examples of how you've successfully resolved support requests in the past. Illustrate your ability to build relationships and trust with customers, as this is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to troubleshoot hardware or software issues onsite and be ready to explain your thought process and actions taken.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Familiarise yourself with their approach to IT support and customer service, and be ready to discuss how your personal values align with theirs.
