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- Tasks: Ensure data accuracy and consistency in a new CRM system.
- Company: Join The Phoenix Group Advisors, a diverse and inclusive workplace.
- Benefits: Enjoy a hybrid work setup with flexibility and corporate perks.
- Why this job: Be part of a foundational project that impacts the entire organisation.
- Qualifications: Bachelor's degree and experience with data management required.
- Other info: Opportunity to work in NYC or London office, with a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Role: CRM Data Quality Coordinator
Team: Client Data & Information Integrity (3 days/week)
Work Setup: Hybrid arrangement available, with a minimum of one in-office day per week. This can be in either their NYC office or London office.
A major initiative is underway to roll out a relationship management platform within the organization for the first time. This is a foundational implementation, meaning the platform is being introduced from the ground up. The successful candidate will need to be proactive and capable of working independently in this environment.
Overview: This role focuses on ensuring the accuracy and consistency of contact and company records within the newly adopted system. Responsibilities include standardizing data entries, resolving inconsistencies, eliminating redundant entries, and responding to user queries related to the platform. Project-based tasks and adherence to information confidentiality are also core elements of the role.
Key Responsibilities:
- Check new contact records for accuracy and compliance with internal formatting standards.
- Identify and correct errors, including resolving duplicated records.
- Process undeliverable correspondence and research updated address information.
- Investigate changes related to company identities, mergers, or relocations.
- Keep internal process documentation and guidelines current.
- Manage distribution lists and assist in producing reports and data segments for outreach efforts.
- Offer user support and help troubleshoot platform-related issues.
What You’ll Need:
- Familiarity with InterAction.
- Strong skills in handling and processing data (experience with spreadsheets, structured queries, and word processing tools is important).
- Precision in reviewing information, conducting web research, and understanding organizational hierarchies.
- A sharp eye for accuracy and consistency in data.
- A commitment to following internal data standards and protocols.
- Willingness to work extra hours when necessary.
Background & Experience:
- Bachelor’s degree in a related field such as Business, Marketing, or Information Systems, with at least one year of platform-specific experience, or two years working with comparable systems.
- Experience in a professional services environment, such as legal or consulting, is a plus.
The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.
Contact Detail:
The Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Steward - 3 days per week position
✨Tip Number 1
Familiarise yourself with the InterAction platform before applying. Understanding its functionalities and common issues can give you an edge during interviews, as you'll be able to discuss how you can contribute to the team from day one.
✨Tip Number 2
Showcase your data handling skills by preparing examples of how you've successfully managed data accuracy in previous roles. Be ready to discuss specific challenges you faced and how you resolved them, as this will demonstrate your proactive approach.
✨Tip Number 3
Network with current or former employees in similar roles, especially within professional services environments. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare to discuss your commitment to data confidentiality and internal standards. Think of examples where you've had to adhere to strict protocols, as this will highlight your reliability and attention to detail, key traits for a Data Steward.
We think you need these skills to ace Data Steward - 3 days per week position
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience related to data management and CRM systems. Emphasise any specific skills you have with InterAction or similar platforms, as well as your attention to detail.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Data Steward position and how your background aligns with the responsibilities outlined in the job description. Mention your proactive approach and ability to work independently.
Showcase Relevant Experience: When detailing your work history, focus on roles where you've handled data accuracy, resolved inconsistencies, or worked in a professional services environment. Use specific examples to demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors or inconsistencies. A sharp eye for detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at The Phoenix Group
✨Know Your Data Standards
Familiarise yourself with the internal data standards and protocols that the company follows. Be prepared to discuss how you have adhered to similar standards in your previous roles, as this will demonstrate your commitment to accuracy and consistency.
✨Showcase Your Technical Skills
Highlight your experience with data handling tools, especially spreadsheets and structured queries. Be ready to provide examples of how you've used these tools to resolve data inconsistencies or improve data quality in past positions.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, particularly around data errors and user support. Think of specific scenarios where you successfully identified and corrected data issues, and be ready to explain your thought process.
✨Demonstrate Proactivity
Since the role requires a proactive approach, prepare to discuss instances where you took initiative in your previous jobs. This could include implementing new processes or taking on additional responsibilities to enhance data integrity.
